Hey there, can you assist me with these random reboots and crashes?
Hey there, can you assist me with these random reboots and crashes?
Hello everyone, I'm reaching out to this group since I'm completely confused. I recently installed a new PC that tends to restart or crash quite often. It shuts down or stops unexpectedly (without any BSOD), and the Windows Event Viewer doesn't show any external issues beyond the "Critical Kernel-Power (41)" error during each crash. The timing of these crashes isn't consistent—I've had five days without a crash, but only two recently. These incidents don't seem linked to high system usage; they happen whether I'm playing games or just browsing the web, like watching YouTube. I can't confirm if it crashes even when idle or during video playback, as my usage isn't very frequent or prolonged.
I've tried several solutions:
- Turning off automatic restarts on failure
- Rechecking all cable connections
- Installing the latest OS and drivers
- Updating BIOS
- Swapping out cables and hardware
- Running a full memtest86 (passed perfectly)
- Disabling performance features in BIOS for standard boot
- Replacing the power supply unit
I've also been keeping track of temperatures and system load for CPU, GPU, memory, and storage. Everything is within normal limits. I attached a log file from after the most recent crash, which happened after a gaming session (no games running at the time). If you look back about 30 minutes, you'll see the system under stress while playing Cyberpunk at full settings. The metrics remain stable, and since the crash occurred in even better conditions, it's even more puzzling.
I used GenericLogViewer (v6.4) to review the data from an hour before the crash (see screenshot and CSV log). No irregularities were found—every sensor reading is normal.
I'm really hoping someone in the community can help me identify something I'm missing or suggest alternatives. The only options left are replacing the motherboard, GPU, or CPU, but I'm not sure if that's necessary.
System details:
- Motherboard: ASUS TUF Gaming B650-PLUS WiFi Socket AM5
- CPU: AMD Ryzen 7 7800X3D
- GPU: ZOTAC Gaming GeForce RTX 4070 Ti AMP Extreme AIRO
- RAM: Corsair VENGEANCE RGB DDR5 64GB (2x32GB) 6000MHz CL30
- Storage: Corsair MP700 2TB PCIe Gen5 x4 NVMe 2.0 M.2 SSD
- PSU: be quiet! Dark Power 13 1000W Quiet Performance Power Supply | 80 Plus Titanium Efficiency | ATX 3.0 | PCIe 5
- OS: Windows 11 Home Edition (though I experienced this issue with Windows 10 before upgrading)
Please help! This situation is causing a lot of stress because of the cost involved, and I'm unsure what to do next. Thank you in advance for your support.
Welcome to the forums, newcomer!
Are you running the most recent BIOS for your motherboard? Have you reset the CMOS after confirming your BIOS was successfully updated to the newest version?
Your system is:
Windows 11 Home Edition (though this problem also happened with W10 prior to the upgrade)
You mentioned an upgrade, did you install Windows 11 via the internal upgrade method? If yes, prepare a bootable USB for Windows 11, format it, reinstall the OS in offline mode, and then manually add all the latest drivers.
How is your processor being cooled?
when xmp proble comes, there are several options
1 modify ram (but you should consider whether the issue is from the mainboard, personally i lack confidence in any amd product) or add two more, sometimes filling all slots might increase stability, i encountered this on my z97 9 years ago
2 replace the mainboard (there are some boards that aren't suitable for xmp) or switch your platform to intel
3 disable DOCP and run it at 4800mhz
I'm facing the same issue with this motherboard, have you resolved it?
The problem I faced was related to RAM when DOCP was turned on. I confirmed it by running a Prime95 test with and without DOCP enabled.
The situation is that your Mobo board doesn't accept the RAM you bought. I searched for the RAM model of the modules you purchased, but it wasn't found. The product page mentions a specific model: CMH64GX5M2B6000C30. I also encountered similar problems with other unsupported RAM. Newer boards can be particularly sensitive to compatibility issues.
G.Skill Flare X5 F5-6000J3238F16GX2-FX5 isn't familiar with DOCP, but I understand what Expo is and think it's similar.
It's a pleasure to hear that. Thank you for the information. I'll definitely look into this list later.
However, I should note that my current G.SKILL RAM isn't supported by that reference, though it still functions.
Still, it might be wiser to rely on something proven to work.