Hey, do you have any tips for that blue screen error I keep getting on my new PC?
Hey, do you have any tips for that blue screen error I keep getting on my new PC?
We have a PC that is running 24/7, as it runs overnight tests, and it keeps having BSOD randomly. I have looked at the Minidump files that it generates but it means absolutely nothing to me. I have tried searching around for answers but I have had no luck. Any help and advice would be appreciated (I don't know what I'm doing). Spoiler: Debugger log file KERNEL_MODE_HEAP_CORRUPTION (13a) The kernel mode heap manager has detected corruption in a heap. Arguments: Arg1: 0000000000000011, Type of corruption detected Arg2: ffffd58c2a010140, Address of the heap that reported the corruption Arg3: ffffd58c6acdeea0, Address at which the corruption was detected Arg4: 0000000000000000 Debugging Details: ------------------ fffff8061671c470: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd HeapDbgInitExtension Failed KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 4905 Key : Analysis.Elapsed.mSec Value: 5734 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 499 Key : Analysis.Init.Elapsed.mSec Value: 65900 Key : Analysis.Memory.CommitPeak.Mb Value: 102 Key : Bugcheck.Code.LegacyAPI Value: 0x13a Key : Dump.Attributes.AsUlong Value: 1808 Key : Dump.Attributes.DiagDataWrittenToHeader Value: 1 Key : Dump.Attributes.ErrorCode Value: 0 Key : Dump.Attributes.KernelGeneratedTriageDump Value: 1 Key : Dump.Attributes.LastLine Value: Dump completed successfully. Key : Dump.Attributes.ProgressPercentage Value: 0 Key : Failure.Bucket Value: 0x13a_11_SsKi_BbNBus41!unknown_function Key : Failure.Hash Value: {546fedcc-0033-4505-ccc7-4195f1745991} Key : Hypervisor.Enlightenments.ValueHex Value: 1417df84 Key : Hypervisor.Flags.AnyHypervisorPresent Value: 1 Key : Hypervisor.Flags.ApicEnlightened Value: 0 Key : Hypervisor.Flags.ApicVirtualizationAvailable Value: 1 Key : Hypervisor.Flags.AsyncMemoryHint Value: 0 Key : Hypervisor.Flags.CoreSchedulerRequested Value: 0 Key : Hypervisor.Flags.CpuManager Value: 1 Key : Hypervisor.Flags.DeprecateAutoEoi Value: 1 Key : Hypervisor.Flags.DynamicCpuDisabled Value: 1 Key : Hypervisor.Flags.Epf Value: 0 Key : Hypervisor.Flags.ExtendedProcessorMasks Value: 1 Key : Hypervisor.Flags.HardwareMbecAvailable Value: 1 Key : Hypervisor.Flags.MaxBankNumber Value: 0 Key : Hypervisor.Flags.MemoryZeroingControl Value: 0 Key : Hypervisor.Flags.NoExtendedRangeFlush Value: 0 Key : Hypervisor.Flags.NoNonArchCoreSharing Value: 1 Key : Hypervisor.Flags.Phase0InitDone Value: 1 Key : Hypervisor.Flags.PowerSchedulerQos Value: 0 Key : Hypervisor.Flags.RootScheduler Value: 0 Key : Hypervisor.Flags.SynicAvailable Value: 1 Key : Hypervisor.Flags.UseQpcBias Value: 0 Key : Hypervisor.Flags.Value Value: 21631230 Key : Hypervisor.Flags.ValueHex Value: 14a10fe Key : Hypervisor.Flags.VpAssistPage Value: 1 Key : Hypervisor.Flags.VsmAvailable Value: 1 Key : Hypervisor.RootFlags.AccessStats Value: 1 Key : Hypervisor.RootFlags.CrashdumpEnlightened Value: 1 Key : Hypervisor.RootFlags.CreateVirtualProcessor Value: 1 Key : Hypervisor.RootFlags.DisableHyperthreading Value: 0 Key : Hypervisor.RootFlags.HostTimelineSync Value: 1 Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled Value: 0 Key : Hypervisor.RootFlags.IsHyperV Value: 1 Key : Hypervisor.RootFlags.LivedumpEnlightened Value: 1 Key : Hypervisor.RootFlags.MapDeviceInterrupt Value: 1 Key : Hypervisor.RootFlags.MceEnlightened Value: 1 Key : Hypervisor.RootFlags.Nested Value: 0 Key : Hypervisor.RootFlags.StartLogicalProcessor Value: 1 Key : Hypervisor.RootFlags.Value Value: 1015 Key : Hypervisor.RootFlags.ValueHex Value: 3f7 BUGCHECK_CODE: 13a BUGCHECK_P1: 11 BUGCHECK_P2: ffffd58c2a010140 BUGCHECK_P3: ffffd58c6acdeea0 BUGCHECK_P4: 0 FILE_IN_CAB: 022824-10921-01.dmp TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b DUMP_FILE_ATTRIBUTES: 0x1808 Kernel Generated Triage Dump POOL_ADDRESS: Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse ffffd58c6acdeea0 FREED_POOL_TAG: SsKi BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: System STACK_TEXT: ffff8389`a7ca7728 fffff806`15fb2954 : 00000000`0000013a 00000000`00000011 ffffd58c`2a010140 ffffd58c`6acdeea0 : nt!KeBugCheckEx ffff8389`a7ca7730 fffff806`15fb29b4 : 00000000`00000011 00000000`00000000 ffffd58c`2a010140 fffff806`15a00000 : nt!RtlpHeapHandleError+0x40 ffff8389`a7ca7770 fffff806`15fb25d1 : 00000000`012000c0 ffffffff`ffffffff 00000000`00000001 00000000`00000000 : nt!RtlpHpHeapHandleError+0x58 ffff8389`a7ca77a0 fffff806`15ead59e : 00000000`0000011b ffffd58c`6c9e61e0 00000000`00000000 ffff8389`a7ca7880 : nt!RtlpLogHeapFailure+0x45 ffff8389`a7ca77d0 fffff806`15d217ff : ffffd58c`2a010380 ffffa301`936e70ff ffffd58c`2dea6040 00000000`00000000 : nt!RtlpHpLfhSubsegmentFreeBlock+0x1b31ce ffff8389`a7ca7860 fffff806`164acce5 : ffff857f`694b7353 fffff806`00000002 01000000`00000000 00000000`000000c0 : nt!ExFreeHeapPool+0x2ef ffff8389`a7ca7910 fffff806`441b8e9c : ffffd58c`6acdeeb0 ffffd58c`5cb640e0 ffffd58c`5cb5ff90 ffffd58c`2dea6040 : nt!ExFreePool+0x25 ffff8389`a7ca7950 ffffd58c`6acdeeb0 : ffffd58c`5cb640e0 ffffd58c`5cb5ff90 ffffd58c`2dea6040 ffffd58c`5cb5ef10 : BbNBus41+0x18e9c ffff8389`a7ca7958 ffffd58c`5cb640e0 : ffffd58c`5cb5ff90 ffffd58c`2dea6040 ffffd58c`5cb5ef10 fffff806`441bb5f6 : 0xffffd58c`6acdeeb0 ffff8389`a7ca7960 ffffd58c`5cb5ff90 : ffffd58c`2dea6040 ffffd58c`5cb5ef10 fffff806`441bb5f6 ffffd58c`5cb5ef10 : 0xffffd58c`5cb640e0 ffff8389`a7ca7968 ffffd58c`2dea6040 : ffffd58c`5cb5ef10 fffff806`441bb5f6 ffffd58c`5cb5ef10 ffffd58c`6acdeeb0 : 0xffffd58c`5cb5ff90 ffff8389`a7ca7970 ffffd58c`5cb5ef10 : fffff806`441bb5f6 ffffd58c`5cb5ef10 ffffd58c`6acdeeb0 00000000`0000011b : 0xffffd58c`2dea6040 ffff8389`a7ca7978 fffff806`441bb5f6 : ffffd58c`5cb5ef10 ffffd58c`6acdeeb0 00000000`0000011b ffffd58c`72718000 : 0xffffd58c`5cb5ef10 ffff8389`a7ca7980 ffffd58c`5cb5ef10 : ffffd58c`6acdeeb0 00000000`0000011b ffffd58c`72718000 ffffd58c`5cb5d308 : BbNBus41+0x1b5f6 ffff8389`a7ca7988 ffffd58c`6acdeeb0 : 00000000`0000011b ffffd58c`72718000 ffffd58c`5cb5d308 fffff806`441aad2f : 0xffffd58c`5cb5ef10 ffff8389`a7ca7990 00000000`0000011b : ffffd58c`72718000 ffffd58c`5cb5d308 fffff806`441aad2f ffffd58c`5cb59000 : 0xffffd58c`6acdeeb0 ffff8389`a7ca7998 ffffd58c`72718000 : ffffd58c`5cb5d308 fffff806`441aad2f ffffd58c`5cb59000 ffffd58c`5cb5ff90 : 0x11b ffff8389`a7ca79a0 ffffd58c`5cb5d308 : fffff806`441aad2f ffffd58c`5cb59000 ffffd58c`5cb5ff90 ffffd58c`5cb64cf0 : 0xffffd58c`72718000 ffff8389`a7ca79a8 fffff806`441aad2f : ffffd58c`5cb59000 ffffd58c`5cb5ff90 ffffd58c`5cb64cf0 ffffd58c`659f5bf0 : 0xffffd58c`5cb5d308 ffff8389`a7ca79b0 ffffd58c`5cb59000 : ffffd58c`5cb5ff90 ffffd58c`5cb64cf0 ffffd58c`659f5bf0 ffffd58c`5cb5d308 : BbNBus41+0xad2f ffff8389`a7ca79b8 ffffd58c`5cb5ff90 : ffffd58c`5cb64cf0 ffffd58c`659f5bf0 ffffd58c`5cb5d308 fffff806`441adbfc : 0xffffd58c`5cb59000 ffff8389`a7ca79c0 ffffd58c`5cb64cf0 : ffffd58c`659f5bf0 ffffd58c`5cb5d308 fffff806`441adbfc ffffd58c`5cb59000 : 0xffffd58c`5cb5ff90 ffff8389`a7ca79c8 ffffd58c`659f5bf0 : ffffd58c`5cb5d308 fffff806`441adbfc ffffd58c`5cb59000 fffff806`441b2ffa : 0xffffd58c`5cb64cf0 ffff8389`a7ca79d0 ffffd58c`5cb5d308 : fffff806`441adbfc ffffd58c`5cb59000 fffff806`441b2ffa 00000000`00000003 : 0xffffd58c`659f5bf0 ffff8389`a7ca79d8 fffff806`441adbfc : ffffd58c`5cb59000 fffff806`441b2ffa 00000000`00000003 ffffd58c`659f5bf0 : 0xffffd58c`5cb5d308 ffff8389`a7ca79e0 ffffd58c`5cb59000 : fffff806`441b2ffa 00000000`00000003 ffffd58c`659f5bf0 ffffa301`936e7000 : BbNBus41+0xdbfc ffff8389`a7ca79e8 fffff806`441b2ffa : 00000000`00000003 ffffd58c`659f5bf0 ffffa301`936e7000 00000000`00000012 : 0xffffd58c`5cb59000 ffff8389`a7ca79f0 00000000`00000003 : ffffd58c`659f5bf0 ffffa301`936e7000 00000000`00000012 ffffd58c`659f5bf0 : BbNBus41+0x12ffa ffff8389`a7ca79f8 ffffd58c`659f5bf0 : ffffa301`936e7000 00000000`00000012 ffffd58c`659f5bf0 fffff806`441a7e0e : 0x3 ffff8389`a7ca7a00 ffffa301`936e7000 : 00000000`00000012 ffffd58c`659f5bf0 fffff806`441a7e0e ffffd58c`5cb59000 : 0xffffd58c`659f5bf0 ffff8389`a7ca7a08 00000000`00000012 : ffffd58c`659f5bf0 fffff806`441a7e0e ffffd58c`5cb59000 ffffd58c`5cb640e0 : 0xffffa301`936e7000 ffff8389`a7ca7a10 ffffd58c`659f5bf0 : fffff806`441a7e0e ffffd58c`5cb59000 ffffd58c`5cb640e0 ffffd58c`5cb5ff90 : 0x12 ffff8389`a7ca7a18 fffff806`441a7e0e : ffffd58c`5cb59000 ffffd58c`5cb640e0 ffffd58c`5cb5ff90 ffffd58c`659f5bf0 : 0xffffd58c`659f5bf0 ffff8389`a7ca7a20 ffffd58c`5cb59000 : ffffd58c`5cb640e0 ffffd58c`5cb5ff90 ffffd58c`659f5bf0 ffffd58c`5cb59000 : BbNBus41+0x7e0e ffff8389`a7ca7a28 ffffd58c`5cb640e0 : ffffd58c`5cb5ff90 ffffd58c`659f5bf0 ffffd58c`5cb59000 fffff806`441aeb21 : 0xffffd58c`5cb59000 ffff8389`a7ca7a30 ffffd58c`5cb5ff90 : ffffd58c`659f5bf0 ffffd58c`5cb59000 fffff806`441aeb21 ffffd58c`659f5bf0 : 0xffffd58c`5cb640e0 ffff8389`a7ca7a38 ffffd58c`659f5bf0 : ffffd58c`5cb59000 fffff806`441aeb21 ffffd58c`659f5bf0 00000000`00000000 : 0xffffd58c`5cb5ff90 ffff8389`a7ca7a40 ffffd58c`5cb59000 : fffff806`441aeb21 ffffd58c`659f5bf0 00000000`00000000 ffffd58c`5cb64cf0 : 0xffffd58c`659f5bf0 ffff8389`a7ca7a48 fffff806`441aeb21 : ffffd58c`659f5bf0 00000000`00000000 ffffd58c`5cb64cf0 ffffd58c`5cb64010 : 0xffffd58c`5cb59000 ffff8389`a7ca7a50 ffffd58c`659f5bf0 : 00000000`00000000 ffffd58c`5cb64cf0 ffffd58c`5cb64010 ffffd58c`659f5bf0 : BbNBus41+0xeb21 ffff8389`a7ca7a58 00000000`00000000 : ffffd58c`5cb64cf0 ffffd58c`5cb64010 ffffd58c`659f5bf0 fffff806`441b1e07 : 0xffffd58c`659f5bf0 SYMBOL_NAME: BbNBus41+18e9c MODULE_NAME: BbNBus41 IMAGE_NAME: BbNBus41.sys STACK_COMMAND: .cxr; .ecxr ; kb BUCKET_ID_FUNC_OFFSET: 18e9c FAILURE_BUCKET_ID: 0x13a_11_SsKi_BbNBus41!unknown_function OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {546fedcc-0033-4505-ccc7-4195f1745991} Followup: MachineOwner ---------
Are you running more than one app at once right now? Have you tried just using one stick of ram or running a memtest to see if your memory works okay? Have you installed any new hardware like a motherboard, drivers, or updated the bios? What is your pc build in terms of parts and specs?
I tried adding a graphics driver because my computer had an RTX 2060 inside. But it kept crashing right away before I even started, and that problem didn't go away when I added the driver either.
Okay. And do you have a disk image or restore point from before the blue screen started? If not, see if anything here helps (it's for Windows 10, but it works on W11 too): https://www.thewindowsclub.com/kernel-mo...windows-10
We have some software running right now on this machine while it logs overnight. This means there might be several copies of the same software depending on what is active at that moment. I haven't tried using just one stick of RAM yet, but I could try that! I ran the Windows Memory Diagnostic tool and it said everything was fine, so I ruled out the RAM. No new hardware has been added since we first got this PC. To my knowledge, all parts are current, though I haven't checked for a BIOS update. The computer pieces include: Processor (CPU) Intel® Core™ i7 16-Core Processor i7-13700 running up to 5.2 GHz with 30MB Cache Motherboard ASUS® PRIME B760-PLUS D4 using LGA1700, PCIe5.0, and USB 3.2 Memory (RAM) 16GB Corsair VENGEANCE DDR4 3200MHz (two sticks of 8GB each) Graphics Card RTX 2060 M.2 SSD Drive 500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (speeds up to 3500MB per run and 3200MB when idle) Power Supply CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
We're sorry to hear that, but we don't have anything like that. Thanks for sending over the link; let's check what else is available from there and try again!
How old is the system and mainly the PSU? That PSU is OK as far as wattage is concerned but not a good quality one. Having the system on 24/7 makes it age a bit sooner than other same age PCs used casually daily. BSODS sound like a software/driver issue but that PSU might be causing problems. If available trying to power the system on with a known good working PSU with same or higher output capacity might narrow this down.