Her recent update causes mouse and keyboard issues intermittently. Unclear what’s happening.
Her recent update causes mouse and keyboard issues intermittently. Unclear what’s happening.
Hey everyone, I’m trying to figure out what’s going on with my daughter’s mouse. It seems unrelated to the mouse itself since it was functioning well in my son’s PC. So far, two mice have caused issues—both get stuck intermittently. The keyboard also has random key problems; for example, typing “D” shows up nine times in a row. Some keys just don’t respond and need rewriting. Could this be connected to the driver? I’ve uninstalled the mouse driver without success. I noticed the CPU fan is revving up and down quite a bit, possibly related to the fan curve. The PC runs smoothly while she plays Roblox, even with an R7 250 GPU (which I gave her) versus my own 6700XT. Temperatures hit around 64°C during gaming. Hardware: 5600X with AMD heatsink and R7 250 GPU (temporary fix, planning to upgrade). Storage: two 8GB DDR4 3600 drives on Asus B550-E, Hynix BC711 NVMe 256GB, formatted 2230. Drives: one WD Blue 1TB HDD connected via Corsair CX650F fan case with six fans. I’m going to dig deeper and troubleshoot further.
Hey there! The mouse and keyboard are now placed together in the rear IO panel. I just shifted them to different USB ports and they’re functioning better. I’ll send a lengthy email to test Lol. Looks like the mouse is also performing well now. I did notice that pressing F2 and entering BIOS made the mouse extremely slow, almost impossible to use. It worked after I exited BIOS. Edit: Maybe I rushed my comments. It seems the mouse is still a bit unresponsive.
Changing just one part might fix the problem. It's a simple and affordable option to consider.
it seems the system is getting too hot, you might want to a) clear out the dust from the machine b) refresh the thermal paste c) swap in a new SSD or HDD. This was what I did for my son’s computer after trying a) and b), and it still worked well.
This observation is valid. Drives encounter difficulties when they exceed 80% capacity, and dust accumulation can hinder cooling performance. While I usually don’t link these issues to temperature problems, overheating remains a concern. Overloaded drives may lead to unexpected behavior.
You're curious about a strange issue. It sounds like the SSD might be the culprit, especially since it's a newer model with no visible dust. The system is showing high temperatures during gaming, which could indicate overheating. The format 2230 doesn't seem compatible with your motherboard, and the heatsink is likely restricting airflow. You're considering trying without it and using an aftermarket cooler. It's interesting that the keyboard works fine at startup but fails later. This suggests thermal management might be the key factor.
Sticky keys usually result from debris or dust trapped between the keys. A dust-off canister or a compressor might help, though canned air is inexpensive if you have it. Whether the keys are replaceable depends on the model. Starting without the lengthy M.2 drive could resolve the problem since laptops often have tighter airflow. Dell excels at building prebuilt units and is recognized for creative shortcuts, especially in laptops. A common guideline with Dell products is “what you see is what you get.” Modifying them frequently tends to fail. Dell primarily designs office equipment that rarely sees upgrades.
It's quite a quirky situation. My son's laptop ran on a 128GB Kingston, while my daughter's was a 250GB Kingston. Both started acting up. My son's unit came with the computer and was second-hand—he thought it was a good deal for a Ryzen 5 3400G with 16GB RAM for $450. I have no idea how old it was. My daughter's drive, though, was only about six months old when it began behaving oddly. It got replaced with a Seagate 500GB SSD. You could say I'm a bit paranoid if you like, but this Kingston trouble has really put me off those drives. The worst part? The Kingston SD card was heating up enough to cook eggs!
I processed an additional keyboard and tested it, but unfortunately it repeated the same issue. I removed the Hynix BC711 unit and started using a known functional HDD, yet no success. As I logged into Windows, the keyboard malfunctioned again. After resetting CMOS and powering up the PC, we hoped the situation was resolved. If this doesn’t work, should I consider updating the BIOS? I checked the Asus forum for similar reports and some users recommended a BIOS update. Others mentioned resetting the USB ports and updating their firmware as potential fixes. I’m glad the Kingston drive swap helped, since I had a disappointing experience with a Kingston pen drive before that. This might have been a coincidence. Eventually, I replaced the Hynix SSD, thinking it wasn’t the problem. If the BIOS update doesn’t fix it, perhaps swapping to a different heatsink would be better. It’s likely not ideal, but my PCCOOLER unit seems sufficient for the 5600X. Hopefully it stays cool.