Her laptop is losing frames and the screen frequently shuts down and restarts.
Her laptop is losing frames and the screen frequently shuts down and restarts.
Because the drops appear irregularly, it could be linked to software issues. Programs like Windows antivirus might be responsible, or even outdated system updates from companies such as Dell that recently refreshed themselves—explaining why this started only recently. Consider a clean installation of Windows; it’s often beneficial.
They mentioned the issue existed before you disassembled it, making it very unlikely you damaged anything during the process. If something had broken inside, you'd likely face more complications now instead of just a few dropped frames. Taking it apart would actually be beneficial because it cleared out excess dust, possibly improving performance. It didn’t cause any harm.