Her laptop is losing frames and the screen frequently shuts down and restarts.
Her laptop is losing frames and the screen frequently shuts down and restarts.
I made a post earlier tonight and needed assistance understanding the issue with my girlfriend's computer. We initially suspected thermal throttling, but it doesn’t seem to be the case. Now we believe a virus or malware might have caused the drop in FPS. Additionally, the monitor is shutting off on its own. We’ve confirmed all connections are secure. Please help us figure this out.
Consider GPU drivers as the likely cause. Start with DDU and then reinstall.
Now that she did that, the monitor stops working. Don’t worry about it turning on anyway.
We followed all the advice given, but performance remains poor and the system keeps freezing. If anyone reads this post, please assist me.
It would help if your entire story was posted in one place instead of multiple posts. Many people mentioned changing the thermal paste and noted that the CPU and GPU are throttling at high temperatures. It’s unlikely the PC has malware—probably you’re doing something unusual, like gaming or watching videos, not trying to download free stuff via suspicious links. You might want to try reinstalling Windows as a last resort, but first check for driver updates to see if they resolve the issue.
The issue is already set up this way, which causes the computer to overheat. However, we haven't done anything like that before, so it should be okay. We could still attempt it.
She continues to play Sims 4 and Minecraft, and after removing the side panel, performance remains stable with consistent FPS.
We have. I don't recall the exact number, but it was approximately sixty.