Help me understand what you need.
Help me understand what you need.
Hello, welcome! I'm here to assist you. You've got a B450 Tomahawk Max with a few components installed: GSKill Trident Z RGB EVGA 550 power supply, GTX 1060 graphics card, and a Ryzen 7 1700 processor. The motherboard is brand new, but after opening it today, you noticed an issue with your RAM detection. You have two 8GB sticks totaling 16GB, yet the system only shows 8GB detected. When you try different settings (2-4, 1-3), the opposite happens—booting into BIOS with a secondary SSD shows 16GB but usage is 8GB. Your experience suggests the CPU or memory controller might be the problem. You've tested it on an Intel system 8700K and confirmed RAM works fine there. What do you think? Thanks for reaching out, and have a great day!
It might be related to the motherboard. You should return the CPU via RMA first, and hopefully that will fix the issue. It’s unusual for boot problems to occur when the dimming detection isn’t working correctly.
G.Skill TridentZ RGB 16GB RAM, DDR4 3200MHz (F4-3200C16D-16GTZR)
You're referring to a 3600 processor. Based on my search, it seems the issue isn't with the Ryzen itself but possibly with RAM compatibility. Since your model isn't listed in the Tomahawk or Trident Z range, you might want to check the specific RAM specifications for that model and ensure they match the requirements. If you're unsure, contacting the manufacturer's support would be a good next step.