He has an issue with using Ethernet on his computer.
He has an issue with using Ethernet on his computer.
It's unclear when it was installed. It might have been long ago, and a mouse or bug could have damaged it. Without proper testing tools or relocating the system, we can't be sure. It could be that the NIC stopped working suddenly, but without a known good unit or a different port, we won't know for certain. Are the lights on the NIC lit when the network cable is connected?
It's perfectly fine—just this one machine isn't working, but he'll reach out to the ISP and building staff to check for solutions, as that's likely the most effective approach.
He told me his brother spoke to the ISP; they suggested turning it back on after they made a change, but now the wireless isn’t working at all.