Has anyone encountered an issue with your battery and wondered if you should purchase a replacement?
Has anyone encountered an issue with your battery and wondered if you should purchase a replacement?
I own an Acer Nitro 5 AN515-54-728C and I'm experiencing an issue with the battery. This has been a recurring problem for me over the past seven months. Whenever the laptop is under heavy use, it fails to accept any charge. Even though the charger remains connected, the device operates solely on battery power. This behavior occurs consistently with the same games and settings I previously used. Initially, I suspected an issue with the A/C adapter, so I replaced it with a new one (matching the original wattage and source from Acer Store, 180W). However, the problem persisted. I've tested various power outlets and performed multiple battery recalibrations. I've also reset the Microsoft AC Adapter and the ACPI-compliant control method battery drivers in Device Manager, as well as restored Windows to factory settings. Despite these efforts, the issue continues. The remaining possibility seems to be related to the battery itself—its wear level is at 29.0%. I'm uncertain why this would cause the laptop to rely exclusively on battery power during high-demand tasks. Has anyone encountered the same issue? I don't want to invest another $80 in a replacement battery just to resolve this problem.
Welcome to the forums, newcomer! You can attempt to check for any pending BIOS updates on the laptop. Then verify whether your operating system requires an update. Regarding the operating system, if you're using Windows 10, please specify the version rather than the edition. Concerning the battery and laptop, given that you've been experiencing issues for a month, when did you purchase the device? If it's still under warranty, it's advisable to inform the seller and Acer via email about the problem, so they can handle an RMA if necessary.
The laptop is no longer covered by warranty. The issue began right after the warranty ended, which means I can't resolve it. I've recently switched to Windows 11 version 21H2. The BIOS listed on the drivers site for my Acer model ends at the current version, so I believe I'm using the latest one.