F5F Stay Refreshed Hardware Desktop GTX 1660 6GB paired with i5 9400F Cyberpower Special

GTX 1660 6GB paired with i5 9400F Cyberpower Special

GTX 1660 6GB paired with i5 9400F Cyberpower Special

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Purplz29
Junior Member
42
12-26-2021, 05:02 PM
#1
I'm working on fixing a Cyberpower PC for a friend. The machine has been problematic since purchase. It arrived at a repair shop where a faulty video card was identified. After swapping the warranty with MSI, a new card functioned well in the shop but failed at home. It was sent back and a graphics card swap with another shop’s system resolved the issue—both cards now work. The card was reinserted and the PC died again. I filed an RMA twice; in both cases it stopped working after intermittent use. Recently, I updated drivers and BIOS settings, but it shut down today. I’m concerned about the likelihood of multiple defective cards affecting the same device. I’ve attached a link to the original store listing for reference. Please let me know if anything changes. Thanks ahead.
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Purplz29
12-26-2021, 05:02 PM #1

I'm working on fixing a Cyberpower PC for a friend. The machine has been problematic since purchase. It arrived at a repair shop where a faulty video card was identified. After swapping the warranty with MSI, a new card functioned well in the shop but failed at home. It was sent back and a graphics card swap with another shop’s system resolved the issue—both cards now work. The card was reinserted and the PC died again. I filed an RMA twice; in both cases it stopped working after intermittent use. Recently, I updated drivers and BIOS settings, but it shut down today. I’m concerned about the likelihood of multiple defective cards affecting the same device. I’ve attached a link to the original store listing for reference. Please let me know if anything changes. Thanks ahead.

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DallyingDragon
Junior Member
12
12-26-2021, 05:02 PM
#2
Other tests performed beyond just swapping the GPU and board
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DallyingDragon
12-26-2021, 05:02 PM #2

Other tests performed beyond just swapping the GPU and board

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kilzzer
Junior Member
16
12-26-2021, 05:02 PM
#3
I believe a complete diagnosis was performed at the shop before I received it. I've experienced the computer starting normally one time but failing after shutting it down, then working again without issues afterward. To rule out other problems, I'll use a 1080p monitor instead of my 2k one. Right now, I lack sufficient spare parts to inspect additional components without damaging the PC, which is a challenge I'm trying to avoid.
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kilzzer
12-26-2021, 05:02 PM #3

I believe a complete diagnosis was performed at the shop before I received it. I've experienced the computer starting normally one time but failing after shutting it down, then working again without issues afterward. To rule out other problems, I'll use a 1080p monitor instead of my 2k one. Right now, I lack sufficient spare parts to inspect additional components without damaging the PC, which is a challenge I'm trying to avoid.

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rasmuz89
Junior Member
42
12-26-2021, 05:02 PM
#4
Several tries to restart failed, and the hard drive didn’t spin up. I swapped the RAM slots and found the 24-pin connector was slightly loose. After fixing that, everything worked again. To confirm the connections stayed secure, I ran a few power cycles and checked for any ongoing video issues.
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rasmuz89
12-26-2021, 05:02 PM #4

Several tries to restart failed, and the hard drive didn’t spin up. I swapped the RAM slots and found the 24-pin connector was slightly loose. After fixing that, everything worked again. To confirm the connections stayed secure, I ran a few power cycles and checked for any ongoing video issues.

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3xxo
Junior Member
6
12-26-2021, 05:02 PM
#5
I located my speaker now, giving me a clearer picture of the situation. I’ve had some stable boots after relocating RAM and reinstalling the GPU. I also added new RAM following advice that the user was adjusting it to work. However, those boots didn’t improve with the new RAM. I’ve tested both PCIe slots and received a 5-beep from an Asrock Z370 Pro4/OEM. According to Asrock, the issue could be related to the CPU or GPU. It seems like I’m stuck on this one.
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3xxo
12-26-2021, 05:02 PM #5

I located my speaker now, giving me a clearer picture of the situation. I’ve had some stable boots after relocating RAM and reinstalling the GPU. I also added new RAM following advice that the user was adjusting it to work. However, those boots didn’t improve with the new RAM. I’ve tested both PCIe slots and received a 5-beep from an Asrock Z370 Pro4/OEM. According to Asrock, the issue could be related to the CPU or GPU. It seems like I’m stuck on this one.