Getting a packet loss while playing games and there are lots of log files included.
Getting a packet loss while playing games and there are lots of log files included.
For the last few weeks, I have been experiencing lag spikes when playing games. I ran a WinMTR test on my game server, and it shows packet loss starting at the 2nd hop (the ISP's first node): Code: |------------------------------------------------------------------------------------------| | WinMTR statistics | Host - % Sent Recv Best Avrg Wrst Last 10.0.0.1 - 0 2202 2202 0 1 53 2 100.93.216.130 - 1 2191 2188 5 12 43 10 po-311-345-rur301.bearcreek.tx.houston.comcast.net - 1 2191 2188 6 13 36 8 96.110.153.238 - 1 2191 2188 5 12 57 9 96.216.148.9 - 1 2190 2187 7 12 159 14 po-2-xar01.bearcreek.tx.houston.comcast.net - 1 2191 2188 7 12 33 14 be-303-arsc1.bearcreek.tx.houston.comcast.net - 1 2191 2188 5 13 296 10 be-35441-cs04.dallas.tx.ibone.comcast.net - 1 2191 2188 13 18 60 20 be-3412-pe12.1950stemmons.tx.ibone.comcast.net - 1 2191 2188 12 18 53 21 66.208.216.198 - 1 2191 2188 10 22 99 21 ae1-br01-eqda6.as57976.net - 1 2191 2188 33 44 148 38 No response from host - 100 444 0 0 0 0 0 et-0-0-0-pe02-eqch2.as57976.net - 1 2191 2188 35 40 90 41 chi-eqch2-ia-bons-02.as57976.net - 1 2191 2188 34 41 95 43 24.105.62.129 - 1 2191 2188 36 42 92 45 ________________________________________________ ______ ______ ______ ______ ______ ______ I called my ISP and they didn't help much at all since my "signal strength" was perfect, even though they said I could email some logs if the problem continues. Pinging my router showed no packet loss, but when I pinged the first node, it just said connection timed out. I'm sure I'll need more than this WinMTR log. Can someone walk me through what kinds of things I should send them? I know how to use ping and tracert in CMD, but I don't really understand networking at all. Thanks!
You need to call your internet provider (ISP) back and hope for better support here. First, make sure you understand how this works because some of the tech guys don't know as much as they think. The tool winmtr is a bit confusing and not common enough for most people to use easily. Instead, try using the ping command with pings running right to your router. You want to show them that there is no loss at their own router but yes, there is some loss happening on their first connection point. You could even remove any extra routers from the setup and plug your PC directly into the modem. Then you can prove that the problem starts at the very first step, which stops them from blaming your router. You might also want to check the signal strength on the modem itself and see if it matches what is needed for your specific internet type. The exact level depends on exactly what kind of service your ISP uses. You should also look closely if you are getting errors that can't be fixed, which means packet loss. There will always be a small number here. Nothing really helps with those numbers, so maybe check that all the cables in your house are tight and clean from dirt or water. Most of this kind of thing only someone who comes to your door with a meter tool can find. But not every type of packet loss shows up as signal level issues; it could be things like faulty boards inside the equipment supplied by the ISP and many other problems.
I tried running a ping and every time, there is 100% packet loss, even though the connection seems okay. I pretty sure that the node turned off pings. Sorry, I should have been more clear. There is no router, it's plugged directly into their "gateway" which is the all-in-one modem/router combo piece of equipment that Xfinity gives you. There is no packet loss between my PC and this device. Unfortunately, there is no way for customers to see signal levels with the equipment they provide. However I can check the error logs and such. There are no errors listed. Looks like I will need to have a tech come take a look even if they charge me for it.
You can run a tracert command to see where you are connected at step 3. Then try pinging hop number 2 if it doesn't come back. It won't work perfectly, but that's okay since ISPs sometimes mess up things. I'm not sure about the modem or router combo units. Try hitting 192.168.100.1 in your browser as that is a common place for a modem. But it looks like there might be a problem with how you are connected to your house.
Google says How do I check my Comcast modem signal strength? Using the Xfinity app (available to download on Apple App Store or Google Play), select Connect. Look for the Test your Internet tile. Select Run a test . You can also select your network on Connect, then select Internet Health, and then select Run a test on the Full Network Test tile. 2. The IP on an xfinity gateway to log in is 10.0.0.1 the default login is admin/password but it will prompt you to change the password upon first login and you must do this, then login [same page 10.0.0.1] with the new password still under admin account. This IP can be changed but his ping shows its still the default. 3. holding the reset button down for 30 seconds will reset the modem, you will need the app to reprovision it and get internet back. Make sure the app can be logged in and see the device before trying this. IF there is no reset button its the WPS button on the top/back. 3. Finding anything in thier custom, overload UI is going to be a futile experience though. They have tools to do what they need, what you need is to see the T3/T4 error count near the time you are getting packet loss. For now make sure you tighten all the fittings you can touch, modem, wall, splice, etc.... loose fitting = interference in the return band and thus packet loss
I called a tech to make sure it's scheduled for later this week. Last night, I was watching shows and had a full outage that lasted about 20 minutes. Then I got a text from Comcast saying "A problem in your area has been found and fixed by our technicians" or something like that. But today, shockingly, my gaming is working fine even though it still shows packet loss outside my network. Guess I'll just have to wait and see what the tech says. Code: |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 3845 | 3845 | 0 | 1 | 15 | 2 | | | | | | | | | 100.93.216.130 - 0 | 3845 | 3845 | 5 | 11 | 118 | 10 | |po-311-345-rur301.bearcreek.tx.houston.comcast.net - 1 | 3842 | 3841 | 5 | 11 | 143 | 10 | | 96.110.153.238 - 1 | 3842 | 3841 | 5 | 11 | 51 | 11 | | 96.216.148.9 - 1 | 3842 | 3841 | 5 | 11 | 175 | 10 | |po-2-xar01.bearcreek.tx.houston.comcast.net - 1 | 3842 | 3841 | 5 | 11 | 393 | 9 | |be-303-arsc1.bearcreek.tx.houston.comcast.net - 1 | 3842 | 3841 | 6 | 13 | 169 | 15 | |be-35441-cs04.dallas.tx.ibone.comcast.net - 1 | 3842 | 3841 | 11 | 17 | 51 | 21 | |be-3412-pe12.1950stemmons.tx.ibone.comcast.net - 1 | 3838 | 3836 | 11 | 17 | 88 | 16 | | 66.208.216.198 - 0 | 3845 | 3845 | 13 | 21 | 134 | 15 | | ae1-br01-eqda6.as57976.net - 0 | 3845 | 3845 | 32 | 43 | 155 | 41 | | No response from host - 100 | 776 | 0 | 0 | 0 | 0 | 0 | | et-0-0-0-pe02-eqch2.as57976.net - 1 | 3842 | 3841 | 33 | 39 | 76 | 37 | | chi-eqch2-ia-bons-02.as57976.net - 1 | 3842 | 3841 | 33 | 40 | 82 | 38 | | 24.105.62.129 - 1 | 3842 | 3841 | 36 | 42 | 84 | 39 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Not every hop needs to reply, because they usually have other important things to do that take priority over just answering ICMP packets like route REAL internet traffic. It's just a quick note: if you don't have any more issues, I'll cancel the appointment or at least give you a chance to be charged for customer education when there is no packet loss to find and it has already been fixed. Just a quick note.