Getting a packet loss while playing games and there are lots of log files included.
Getting a packet loss while playing games and there are lots of log files included.
For the last few weeks, I have been experiencing lag spikes when playing games. I ran a WinMTR test on my game server, and it shows packet loss starting at the 2nd hop (the ISP's first node): Code: |------------------------------------------------------------------------------------------| | WinMTR statistics | Host - % Sent Recv Best Avrg Wrst Last 10.0.0.1 - 0 2202 2202 0 1 53 2 100.93.216.130 - 1 2191 2188 5 12 43 10 po-311-345-rur301.bearcreek.tx.houston.comcast.net - 1 2191 2188 6 13 36 8 96.110.153.238 - 1 2191 2188 5 12 57 9 96.216.148.9 - 1 2190 2187 7 12 159 14 po-2-xar01.bearcreek.tx.houston.comcast.net - 1 2191 2188 7 12 33 14 be-303-arsc1.bearcreek.tx.houston.comcast.net - 1 2191 2188 5 13 296 10 be-35441-cs04.dallas.tx.ibone.comcast.net - 1 2191 2188 13 18 60 20 be-3412-pe12.1950stemmons.tx.ibone.comcast.net - 1 2191 2188 12 18 53 21 66.208.216.198 - 1 2191 2188 10 22 99 21 ae1-br01-eqda6.as57976.net - 1 2191 2188 33 44 148 38 No response from host - 100 444 0 0 0 0 0 et-0-0-0-pe02-eqch2.as57976.net - 1 2191 2188 35 40 90 41 chi-eqch2-ia-bons-02.as57976.net - 1 2191 2188 34 41 95 43 24.105.62.129 - 1 2191 2188 36 42 92 45 ________________________________________________ ______ ______ ______ ______ ______ ______ I called my ISP and they didn't help much at all since my "signal strength" was perfect, even though they said I could email some logs if the problem continues. Pinging my router showed no packet loss, but when I pinged the first node, it just said connection timed out. I'm sure I'll need more than this WinMTR log. Can someone walk me through what kinds of things I should send them? I know how to use ping and tracert in CMD, but I don't really understand networking at all. Thanks!
You need to call your internet provider (ISP) back and hope for better support here. First, make sure you understand how this works because some of the tech guys don't know as much as they think. The tool winmtr is a bit confusing and not common enough for most people to use easily. Instead, try using the ping command with pings running right to your router. You want to show them that there is no loss at their own router but yes, there is some loss happening on their first connection point. You could even remove any extra routers from the setup and plug your PC directly into the modem. Then you can prove that the problem starts at the very first step, which stops them from blaming your router. You might also want to check the signal strength on the modem itself and see if it matches what is needed for your specific internet type. The exact level depends on exactly what kind of service your ISP uses. You should also look closely if you are getting errors that can't be fixed, which means packet loss. There will always be a small number here. Nothing really helps with those numbers, so maybe check that all the cables in your house are tight and clean from dirt or water. Most of this kind of thing only someone who comes to your door with a meter tool can find. But not every type of packet loss shows up as signal level issues; it could be things like faulty boards inside the equipment supplied by the ISP and many other problems.
I tried running a ping and every time, there is 100% packet loss, even though the connection seems okay. I pretty sure that the node turned off pings. Sorry, I should have been more clear. There is no router, it's plugged directly into their "gateway" which is the all-in-one modem/router combo piece of equipment that Xfinity gives you. There is no packet loss between my PC and this device. Unfortunately, there is no way for customers to see signal levels with the equipment they provide. However I can check the error logs and such. There are no errors listed. Looks like I will need to have a tech come take a look even if they charge me for it.