F5F Stay Refreshed Software PC Gaming Game release isn't happening and you can't reach Ubisoft help.

Game release isn't happening and you can't reach Ubisoft help.

Game release isn't happening and you can't reach Ubisoft help.

H
HDellrON
Senior Member
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257
10-12-2016, 04:28 AM
#1
I'm using Windows 10 with this setup: dual Xeon E5-2660 v3 processors, Asus Z10PE-D16 motherboard, 64GB SSD, 2133 ECC RAM, GTX 980 Ti graphics, and SSDs for both OS and games. All drivers are up to date. I can open Uplay but when I try to launch a game it displays the loading logo, the screen goes black, and then it crashes without any error messages. I bought and installed everything yesterday, so it should be the latest version. When trying to access Ubisoft support, it blocks me even though I can log in through the Uplay launcher. This issue seems similar to what I had with Portal 2, but I suspect it might be related to the dual CPU configuration. Please help!
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H
HDellrON
10-12-2016, 04:28 AM #1

I'm using Windows 10 with this setup: dual Xeon E5-2660 v3 processors, Asus Z10PE-D16 motherboard, 64GB SSD, 2133 ECC RAM, GTX 980 Ti graphics, and SSDs for both OS and games. All drivers are up to date. I can open Uplay but when I try to launch a game it displays the loading logo, the screen goes black, and then it crashes without any error messages. I bought and installed everything yesterday, so it should be the latest version. When trying to access Ubisoft support, it blocks me even though I can log in through the Uplay launcher. This issue seems similar to what I had with Portal 2, but I suspect it might be related to the dual CPU configuration. Please help!

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F
FireFalconII
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85
10-22-2016, 07:56 PM
#2
The site indicates an error message. Please update your password to resolve the issue.
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FireFalconII
10-22-2016, 07:56 PM #2

The site indicates an error message. Please update your password to resolve the issue.

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R
ReakZ_
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183
10-22-2016, 09:34 PM
#3
Sure, I've attempted that too—it says it sent an email, but I haven't gotten one. I might need to set up a new account.
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ReakZ_
10-22-2016, 09:34 PM #3

Sure, I've attempted that too—it says it sent an email, but I haven't gotten one. I might need to set up a new account.

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Rubb_
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123
10-22-2016, 10:20 PM
#4
You need a valid version tied to your account, meaning you’d have to purchase it again. That isn’t a helpful fix. If you’re able to log in to the UBI forums at http://forums.ubi.com, you can also file a report about the issue.
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Rubb_
10-22-2016, 10:20 PM #4

You need a valid version tied to your account, meaning you’d have to purchase it again. That isn’t a helpful fix. If you’re able to log in to the UBI forums at http://forums.ubi.com, you can also file a report about the issue.

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