Game crashed with a black screen and audio after approximately 45 minutes of play.

F5F Stay Refreshed Software PC Gaming Game crashed with a black screen and audio after approximately 45 minutes of play.

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Ray64645
Junior Member

06-05-2018, 04:52 PM

After approximately 45 minutes of gaming, my monitor displays a black screen with audio. I am unable to access Task Manager or perform any actions, however the game continues to play audibly. I have recently updated my graphics card drivers and do not use any overclocking settings, with temperatures consistently remaining below 65°C as monitored by CAM for both my CPU and GPU. This is my inaugural custom-built PC, a project I carefully researched and assembled, and I am disappointed that it’s experiencing this issue during its initial use. Any guidance would be greatly appreciated.

For Context:
Operating System: Windows 10 Home (64-bit)
Motherboard: X470 AORUS ULTRA GAMING
Processor: AMD Ryzen 7 2700X (8 cores, ~3.7GHz)
Memory: Corsair Vengeance LPX 16GB (2x8GB) DDR4 3200MHz C16
Graphics Card: NVIDIA GeForce GTX 1070 Ti
Power Supply: EVGA Supernova 550 G3 80 Plus Gold 550W

Ray64645

06-05-2018, 04:52 PM #1

KakeIsNoLie
Junior Member

06-09-2018, 08:42 PM

Please obtain the latest motherboard firmware directly from Gigabyte. Acquire and install the most current...
Chipset Firmware.
https://www.gigabyte.com/us/Motherboard/...er-chipset
Network Adapter.
https://www.gigabyte.com/us/Motherboard/...driver-lan
USB Ports.
https://www.gigabyte.com/us/Motherboard/...iver-usb31
Basic Input/Output System (BIOS).
https://www.gigabyte.com/us/Motherboard/...rt-dl-bios
Instructions for BIOS upgrade (3...

KakeIsNoLie

06-09-2018, 08:42 PM #2

deathtodawn
Member

216

06-09-2018, 10:35 PM

PSU?

deathtodawn

06-09-2018, 10:35 PM #3

PSU?

Roccoboy8
Member

162

06-14-2018, 03:18 PM

I realized I had overlooked a detail. EVGA Supernova 550 G3, featuring an 80 Plus Gold rating and a power output of 550W.

Roccoboy8

06-14-2018, 03:18 PM #4

I realized I had overlooked a detail. EVGA Supernova 550 G3, featuring an 80 Plus Gold rating and a power output of 550W.

bigbrooo
Junior Member

06-20-2018, 01:57 AM

Are your computer drivers current (for the motherboard and graphics card)?
Is your power supply unit connected to the processor connection on the motherboard (not the 24-pin, but the 8-pin)?
Is your power supply unit connected to the graphics card?
What are the CPU and GPU temperatures during gameplay?

bigbrooo

06-20-2018, 01:57 AM #5

Super_AapjexD
Posting Freak

766

06-20-2018, 03:23 AM

I will review everything and respond to you once I’ve finished my workday. Thank you.

Super_AapjexD

06-20-2018, 03:23 AM #6

I will review everything and respond to you once I’ve finished my workday. Thank you.

1CraftyGirl
Member

100

06-20-2018, 04:30 AM

Employ Ryzen Master to observe your processor's temperatures.
Alternatively, you can utilize HWMonitor or MSI Afterburner for GPU monitoring.

1CraftyGirl

06-20-2018, 04:30 AM #7

Employ Ryzen Master to observe your processor's temperatures.
Alternatively, you can utilize HWMonitor or MSI Afterburner for GPU monitoring.

monkey_farz
Member

153

06-21-2018, 02:41 AM

Temperatures reached 93°F for the CPU and 128°F for the GPU while running The Sims 4.

monkey_farz

06-21-2018, 02:41 AM #8

Temperatures reached 93°F for the CPU and 128°F for the GPU while running The Sims 4.

Sasha01868
Member

06-21-2018, 11:38 AM

Temperatures are within acceptable limits, and are all drivers current?
Is this linked to the power supply unit?

Sasha01868

06-21-2018, 11:38 AM #9

Temperatures are within acceptable limits, and are all drivers current?
Is this linked to the power supply unit?

CatNinjaXD
Member

208

06-21-2018, 05:15 PM

#10

acknowledged, please

CatNinjaXD

06-21-2018, 05:15 PM #10

acknowledged, please

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