Freezing followed by a black screen—need clarification.
Freezing followed by a black screen—need clarification.
Hello, all. I started running into an issue with my PC about a few weeks ago. It works like a dream most of the time, but, every once in a while, it'll completely freeze for about 10 seconds before going to a black screen. My monitor is still getting signal, but the screen is black. Once this happens, it seems I can't do anything to get out of it except by using the power button. I'm quite frustrated since this is a relatively new computer I built in 2021. The first few times, it would freeze while trying to open VALORANT. The last few times have been seemingly unrelated to the game: it froze three times in a row the other day directly after logging in (on three separate reboots), and it happened again today while browsing the web. Here's what I've done so far: Uninstalled and reinstalled VALORANT. Added VALORANT and its related applications to my antivirus' whitelist (I use Webroot). Monitored CPU temps. Ran a Windows Memory Diagnostic. Ran chkdsk. None of these have seemed to help, so I'm hoping someone can give me a hand. Here's my build: OS: Windows 10, 64-bit BIOS: American Megatrends Inc. F11, 12/31/2020 Motherboard: Gigabyte B550 AORUS Elite V2 CPU: AMD Ryzen 7 5700G with Radeon Graphics RAM: Corsair Vengeance LPX 16GB DDR4 SSD: SAMSUNG (MZ-V8V1TOB/AM) 980 SSD PSU: Corsair RM Series, RM750 (no GPU)
It appears the system handled a corrupted file by repairing it. The screen briefly froze and turned black during the process, then resumed once the operation finished. All other commands worked fine. I also reinstalled the newest AMD Radeon Graphics drivers via AMD's software. No freezing observed yet; I haven't used it since yesterday and will provide an update if needed.
There have been some updates. The display occasionally freezes, but it manages to restart rather than remaining completely unresponsive. During these instances, a pop-up appears.