Fixing issues with a friend involves understanding their needs and offering support.
Fixing issues with a friend involves understanding their needs and offering support.
They're facing a BSOD with specific error codes and can't access the software in the pinned thread because they can't open their PC for more than five minutes. We've tried running sfc /scannow and memory diagnostics, and after reseating RAM everything works fine. They'd like to avoid reinstalling the OS until they can back up their data. They're wondering if there are additional troubleshooting steps they should try. The system is Windows 10 x64. What version of the operating system was originally installed? Was it an OEM copy or a full retail purchase? Approximately when the hardware was built (around 2020)? Have they reinstalled the OS before, and if so, how many times?
Visit C:\Windows\Minidump and verify the presence of any minidump files. If found, return to the Windows directory and transfer the entire Minidump folder to the Downloads folder (use your desktop if OneDrive isn't available). Compress the copied folder and include it in a post. Please adhere strictly to the provided steps since Windows discourages altering these locations. The drive with the page file is likely responsible due to the storage crash, making the C: drive the probable culprit.