First two RAM slots aren't functioning – could be a faulty memory controller or motherboard issue.
First two RAM slots aren't functioning – could be a faulty memory controller or motherboard issue.
I recently replaced my CPU cooler and during the swap the old one pulled the CPU out. A few pins on the CPU edges were bent, but none broke off. I was able to straighten them and the CPU fit back in perfectly. When starting up, I found the computer wouldn’t boot if I used the first or second RAM slots. Both RAM sticks worked when placed in slots 3 and 4. I need to use slot 2 for dual channel memory, but this issue is preventing me from doing so. Could the bent pins have affected the CPU’s memory controller, or is this more likely a motherboard problem? Specs: Ryzen 3600x, Prime X-570P Board, RTX 2070 Super, TEAMGROUP T-Force Delta (2x16GB RAM at 3200MHz).
Check for any misaligned pins, ensure the chipset drivers are up to date, and verify the BIOS settings. Make sure all connections are straight and secure.
I've adjusted the CPU several times now and all the connections are straight. It fits perfectly without any bends. The BIOS is up to date as well. Resetting the CMOS didn't help.
This scenario is highly improbable, though the RAM issue might be the cause. Have you tried another setup? Or could you request some from a friend? I don’t have any other ideas. Perhaps test it on a different machine?
Edited May 23, 2020 by TofuHaroto
I believe the issue isn't the RAM, since I'm functioning properly with both sticks in slots 3 and 4. 1 and 2 aren't enabling the system to boot as expected. Might it be related to the motherboard?
It's improbable it was the motherboard; have you checked the chipset driver updates?
Capture several images of the CPU pins and share them. Include various perspectives from different angles.
I just installed the new chipset drivers and am rechecking the RAM now. I wasn’t aware of chipset drivers—believed only the BIOS version was needed.