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File system error detected for Windows directory.

File system error detected for Windows directory.

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clewis2002
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57
08-30-2016, 11:27 AM
#1
I recently added a TWAIN driver for our company’s network printer. Initially, the document management software struggled to locate it until I moved it into the users’ “WINDOWS” folder. Now two users can start scanning documents within the program. The current issue is that some users don’t have a WINDOWS folder under their account directory. For instance, when logging in as the system admin and navigating to C:\Users\ADMIN2013, it works fine, but for coworkers’ accounts, the folder isn’t present. I suspect this relates to a registry problem. How can I make these users recognize the folder without manually creating it?
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C
clewis2002
08-30-2016, 11:27 AM #1

I recently added a TWAIN driver for our company’s network printer. Initially, the document management software struggled to locate it until I moved it into the users’ “WINDOWS” folder. Now two users can start scanning documents within the program. The current issue is that some users don’t have a WINDOWS folder under their account directory. For instance, when logging in as the system admin and navigating to C:\Users\ADMIN2013, it works fine, but for coworkers’ accounts, the folder isn’t present. I suspect this relates to a registry problem. How can I make these users recognize the folder without manually creating it?

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KaroLyne_
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08-30-2016, 07:42 PM
#2
Show concealed directories
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KaroLyne_
08-30-2016, 07:42 PM #2

Show concealed directories

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H
Hqrambqe
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136
09-04-2016, 06:43 PM
#3
They shouldn't be a Windows folder in the account. The only expected Windows folder is C:/windows. They might still scan, but it wouldn't be correct. The program likely chose a different location by accident.
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Hqrambqe
09-04-2016, 06:43 PM #3

They shouldn't be a Windows folder in the account. The only expected Windows folder is C:/windows. They might still scan, but it wouldn't be correct. The program likely chose a different location by accident.

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I
iPhan
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09-11-2016, 02:21 PM
#4
only a Windows folder should exist at the top level of your drive.
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iPhan
09-11-2016, 02:21 PM #4

only a Windows folder should exist at the top level of your drive.

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Schyo
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09-11-2016, 05:34 PM
#5
The Windows folder is expected only in the C:\ root directory, which might explain why the program isn't locating the TWAIN drivers. I'm considering copying the contents of that current folder to test recognition.

Note: The TWAIN drivers are being detected by other applications, not this one. The person who assisted me reviewed registry settings, but compatibility appears limited to specific accounts—my confusion remains.
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Schyo
09-11-2016, 05:34 PM #5

The Windows folder is expected only in the C:\ root directory, which might explain why the program isn't locating the TWAIN drivers. I'm considering copying the contents of that current folder to test recognition.

Note: The TWAIN drivers are being detected by other applications, not this one. The person who assisted me reviewed registry settings, but compatibility appears limited to specific accounts—my confusion remains.

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