F5F Stay Refreshed Software Operating Systems File corruption occurs upon right-click actions.

File corruption occurs upon right-click actions.

File corruption occurs upon right-click actions.

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liang_hao_yan
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10-15-2021, 05:09 PM
#1
Hi
I just moved to Windows 11 from Windows 10 and now the folder explorer.exe crashes every time I right-click it, then restarts. It's really frustrating. How can I fix this?
Desktop 2023.09.26 - 20.34.25.01
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L
liang_hao_yan
10-15-2021, 05:09 PM #1

Hi
I just moved to Windows 11 from Windows 10 and now the folder explorer.exe crashes every time I right-click it, then restarts. It's really frustrating. How can I fix this?
Desktop 2023.09.26 - 20.34.25.01
You can watch "Desktop 2023.09.26 - 20.34.25.01" on Streamable.
streamable.com

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Vayneofhate79
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10-15-2021, 05:16 PM
#2
Hello, a third-party app adding a menu item (shell extension) is usually the cause of this crash. When you right-click, it attempts to display the menu but encounters an error, leading to Explorer crashing. Begin by opening Event Viewer to locate the error details. Click the plus sign next to "Errors" to view them and check if any match the Explorer crash. For instance, you might see "The WinZIP.dll shell extension caused a crash." This confirms WinZip is involved; uninstall it and test again. If the problem persists, reinstall it. Should the issue remain, remove WinZip permanently (or try an updated version).

If you can't identify the program, download and run ShellExView. It will display all installed shell extensions. Disable any extensions not developed by Microsoft, keeping the ones from Microsoft enabled. Test after each disablement to pinpoint the culprit. This process may reveal a problematic extension that needs removal or updating to resolve the issue.
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Vayneofhate79
10-15-2021, 05:16 PM #2

Hello, a third-party app adding a menu item (shell extension) is usually the cause of this crash. When you right-click, it attempts to display the menu but encounters an error, leading to Explorer crashing. Begin by opening Event Viewer to locate the error details. Click the plus sign next to "Errors" to view them and check if any match the Explorer crash. For instance, you might see "The WinZIP.dll shell extension caused a crash." This confirms WinZip is involved; uninstall it and test again. If the problem persists, reinstall it. Should the issue remain, remove WinZip permanently (or try an updated version).

If you can't identify the program, download and run ShellExView. It will display all installed shell extensions. Disable any extensions not developed by Microsoft, keeping the ones from Microsoft enabled. Test after each disablement to pinpoint the culprit. This process may reveal a problematic extension that needs removal or updating to resolve the issue.

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