F5F Stay Refreshed Power Users Networks Facebook Marketplace experiencing an ID confirmation cycle issue (business entries restricted)?

Facebook Marketplace experiencing an ID confirmation cycle issue (business entries restricted)?

Facebook Marketplace experiencing an ID confirmation cycle issue (business entries restricted)?

N
NicknameNumber
Member
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179
03-24-2016, 06:31 AM
#1
Hi everyone,

I’m facing a persistent issue on Facebook Marketplace that’s preventing me from posting any listings. The account displays “Full Access,” but when I attempt to publish, it prompts “Confirm Your Identity.” Clicking the link either cycles back or displays an empty/white screen. As a result, none of my advertisements are active, which is halting all potential sales.

What steps I’ve taken so far:
- Uploaded ID via Meta Verified (approved successfully ✅).
- Used various devices: iPhone, desktop PC, laptop (including one that had never logged in before).
- Tested different browsers: Safari, Chrome, Incognito/Private mode.
- Cleared cache and cookies, reinstalled the Facebook app.
- Tested in Australia and from Macedonia—same problem in both locations.
- Submitted multiple “Report a Problem” tickets through the app.
- Opened two formal support cases with Meta (IDs: 1135942858502080, 1300640018049517).
Meta’s response indicates Marketplace is outside their scope and won’t escalate further.

Possible cause:
I changed my Facebook name while in Europe overseas. This likely caused a mismatch between my ID and the Marketplace verification. Even though Meta Verified approved my ID, Marketplace appears “stuck” on outdated information.

Current situation:
It’s been weeks without any live Marketplace listings. My only sales channel via Facebook is now non-functional.

Meta representatives I’ve spoken with say they can’t even view my account status or reset it.

Questions:
- Has anyone else encountered this exact identity verification loop on Marketplace?
- Is there a way to manually “force refresh” or reset the verification flags myself?
- Or is this issue limited to Meta’s backend (Commerce Integrity / Marketplace Ops)?

Any advice or shared experiences would be extremely helpful—I’m really stuck in this situation.

Thanks in advance!
— Jacob
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N
NicknameNumber
03-24-2016, 06:31 AM #1

Hi everyone,

I’m facing a persistent issue on Facebook Marketplace that’s preventing me from posting any listings. The account displays “Full Access,” but when I attempt to publish, it prompts “Confirm Your Identity.” Clicking the link either cycles back or displays an empty/white screen. As a result, none of my advertisements are active, which is halting all potential sales.

What steps I’ve taken so far:
- Uploaded ID via Meta Verified (approved successfully ✅).
- Used various devices: iPhone, desktop PC, laptop (including one that had never logged in before).
- Tested different browsers: Safari, Chrome, Incognito/Private mode.
- Cleared cache and cookies, reinstalled the Facebook app.
- Tested in Australia and from Macedonia—same problem in both locations.
- Submitted multiple “Report a Problem” tickets through the app.
- Opened two formal support cases with Meta (IDs: 1135942858502080, 1300640018049517).
Meta’s response indicates Marketplace is outside their scope and won’t escalate further.

Possible cause:
I changed my Facebook name while in Europe overseas. This likely caused a mismatch between my ID and the Marketplace verification. Even though Meta Verified approved my ID, Marketplace appears “stuck” on outdated information.

Current situation:
It’s been weeks without any live Marketplace listings. My only sales channel via Facebook is now non-functional.

Meta representatives I’ve spoken with say they can’t even view my account status or reset it.

Questions:
- Has anyone else encountered this exact identity verification loop on Marketplace?
- Is there a way to manually “force refresh” or reset the verification flags myself?
- Or is this issue limited to Meta’s backend (Commerce Integrity / Marketplace Ops)?

Any advice or shared experiences would be extremely helpful—I’m really stuck in this situation.

Thanks in advance!
— Jacob

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S
superfalcong
Junior Member
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42
03-24-2016, 07:33 AM
#2
The issue lies with you and Facebook/Meta. You should address it with them.
End of discussion to allow more comments.
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S
superfalcong
03-24-2016, 07:33 AM #2

The issue lies with you and Facebook/Meta. You should address it with them.
End of discussion to allow more comments.

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