Extreme delay bursts and connection timeouts occur.
Extreme delay bursts and connection timeouts occur.
Hey everyone, I'm trying to figure out what's going on with my network after moving. I'm experiencing big latency spikes during video games and can't use Discord without it freezing. When I ping Google, it shows normal latency, but then there are random delays between 700 to 2000ms or request timeouts. My internet company replaced their managed switch and even swapped out the Opti cable, but the problem persists. I also reset my router, but that didn't fix it. I'm using a Netgear AX8 Wi-Fi 6 router. If anyone has tips or solutions, I'd really appreciate it since I'm just starting out with networking.
Are you conducting these checks over a wired or wireless setup? Does any application run in the background on your device or another machine connected to the network, such as during Windows Update? How do these factors influence your performance? Always verify using a direct wired connection to the modem or router. Execute a wireless scan with WiFi Analyzer (available in the Microsoft store) and share the results from the Analyze page, covering both 2.4GHz and 5GHz frequencies.
1. Wireless option available. I've turned off all other devices from the network and checked Task Manager—no background apps using the connection.
2. Wireless speeds usually match my expectations; this isn't impacting performance. Streaming, downloading games, etc., work without issues.
3. Gaming and internet calls are the main problems during these spikes.
4. Details shared below.
@riixupvp The 5GHz spectrum is quite busy. Your 2.4GHz channel is likely overloaded. Try using channel 11 and set the channel width to 20MHz instead of auto or 20/40MHz. Also, consider performing ping tests on the modem and router over a wired link separately.
It's a fiber link, no modem present—just a managed network switch from my internet service that handles TV and similar devices. I can't perform a wired test because my mobile device isn't near the router. A more accurate network check would show most of my devices using 5GHz, while the problematic ones are also on that frequency.
Yes, that's correct. My connection remains stable, and I'm still linked to the router. I'm roughly 15 feet away from it.
There are multiple SSIDs on each frequency band. Are you configuring your AX8 to transmit four wireless channels? I'm wondering if you're aware which of your WiFi signals are interfering with neighboring networks. Do you require four channels?