F5F Stay Refreshed Software PC Gaming Experiencing issues when launching Forza Horizon 5.

Experiencing issues when launching Forza Horizon 5.

Experiencing issues when launching Forza Horizon 5.

J
justkillex
Junior Member
34
05-03-2021, 11:11 PM
#1
Hi everyone! Been having this issue for a week, almost two, where I am unable to play this game. I launch as admin and i cannot get to the start screen (will attach video). I've been to every corner of the internet for support and no one is able to figure this out. I've followed all sorts of youtube videos however they all say the same steps. I've disabled firewall, i own no AV software and even when i do a fresh restart with nothing open the game still crashes. I used to be on windows 11 before i reverted back to windows 10 because i didn't like it BUT the game worked there. FH4 works on windows 10 as well as all my other games (F1 2020/21, RDR2 etc.). I've already done a fresh reinstall of the game but no difference in start up. I got the game via Game Pass on PC. CRASH VIDEO: https://streamable.com/2ph0g5
J
justkillex
05-03-2021, 11:11 PM #1

Hi everyone! Been having this issue for a week, almost two, where I am unable to play this game. I launch as admin and i cannot get to the start screen (will attach video). I've been to every corner of the internet for support and no one is able to figure this out. I've followed all sorts of youtube videos however they all say the same steps. I've disabled firewall, i own no AV software and even when i do a fresh restart with nothing open the game still crashes. I used to be on windows 11 before i reverted back to windows 10 because i didn't like it BUT the game worked there. FH4 works on windows 10 as well as all my other games (F1 2020/21, RDR2 etc.). I've already done a fresh reinstall of the game but no difference in start up. I got the game via Game Pass on PC. CRASH VIDEO: https://streamable.com/2ph0g5

I
ItzPolarPvP
Member
74
05-04-2021, 07:47 AM
#2
For your convenience, I recommend including a crash log if the game is disappearing. Otherwise, this message won't help much.
I
ItzPolarPvP
05-04-2021, 07:47 AM #2

For your convenience, I recommend including a crash log if the game is disappearing. Otherwise, this message won't help much.

M
MRL_Gaming
Junior Member
14
05-05-2021, 09:42 AM
#3
Missed adding the event log, no problem!
M
MRL_Gaming
05-05-2021, 09:42 AM #3

Missed adding the event log, no problem!

E
EndShulker
Member
131
05-05-2021, 11:28 AM
#4
I experienced the same issue mostly, though it stops working a bit sooner. It might be related to the game pass.
E
EndShulker
05-05-2021, 11:28 AM #4

I experienced the same issue mostly, though it stops working a bit sooner. It might be related to the game pass.

A
AliseW
Junior Member
3
05-07-2021, 01:56 AM
#5
Verify your installation matches the newest version 10. If confirmed, restart the game to ensure updates are applied.
A
AliseW
05-07-2021, 01:56 AM #5

Verify your installation matches the newest version 10. If confirmed, restart the game to ensure updates are applied.

M
mercifaul699
Junior Member
3
05-13-2021, 05:46 AM
#6
I've encountered problems with FH4 before, especially on the Windows Store version. Typically, resolving those issues involved updating Windows, the game itself, or any Xbox services or apps it uses. It's a good idea to keep Windows Update current and ensure all store apps are fully updated.
M
mercifaul699
05-13-2021, 05:46 AM #6

I've encountered problems with FH4 before, especially on the Windows Store version. Typically, resolving those issues involved updating Windows, the game itself, or any Xbox services or apps it uses. It's a good idea to keep Windows Update current and ensure all store apps are fully updated.

T
thunderdog1111
Junior Member
13
05-22-2021, 06:34 AM
#7
The problem with FH5 crashing was caused by Bitdefender. Turning off Advanced Threat Defense resolved the issue, and you only need to re-enable it after finishing the game. Here’s a reference to the Forza Motorsport page where I discovered this: https://support.forzamotorsport.net/hc/e...hing-on-PC
T
thunderdog1111
05-22-2021, 06:34 AM #7

The problem with FH5 crashing was caused by Bitdefender. Turning off Advanced Threat Defense resolved the issue, and you only need to re-enable it after finishing the game. Here’s a reference to the Forza Motorsport page where I discovered this: https://support.forzamotorsport.net/hc/e...hing-on-PC