Experience issues with your Ryzen PC losing power during kernel operations?
Experience issues with your Ryzen PC losing power during kernel operations?
Hey, a week back I purchased a brand new Ryzen system… since then I replaced the mainboard because one of its PCIe slots wasn’t functioning, the CPU had a deep scratch on the IHS and the packaging wasn’t sealed (it looked like it had been used), I got a Dark Rock Pro 4 since one of its fans wasn’t spinning and now everything seems to be working but I’m experiencing random shutdowns or crashes—just powers off and on again with Kernel-Power Error 41. I have a few questions: - Mainboard - When I press the power button it turns on, then immediately shuts off after a brief pause, then restarts and lights up in this sequence: orange (RAM), red (CPU), white (VGA), then the PC speaker beeps, followed by green, and finally the mainboard splash screen. Is this normal behavior? The system seems to work afterward except for the power interruptions. - Random power loss - As I mentioned earlier, I’m getting random shutdowns. The PC just turns off without warning—just a black screen and then it reboots. When I check the error logs, it only shows Kernel-Power 41. It doesn’t seem to depend on load, I can stress test without triggering shutdowns, but when I open my browser it just loses power. CPU temperatures look fine during heavy use, jumping to 70°C and cooling down quickly to 60-65°C. I’m running everything stock except the RAM, which is at 3200MHz (it’s rated for that). The last time this happened was with a bad power supply, so maybe that’s the cause? I’m sorry for the lengthy update but I feel like I’m spiraling, a whole week of troubleshooting and returns, now it’s back to square one. I need some advice! I have 4 days left before my 14-day return window closes and I only have the standard 2-year warranty. What should I return next? Power supply or CPU or RAM? System: CPU: Ryzen 7 3700X Mainboard: ASUS ROG Strix B450-F Gaming RAM: 32GB G.Skill Trident Z DDR4-3200 DIMM CL16 Quad Kit (F4-3200C16Q-32GTZB) PSU: be quiet! PURE POWER 11 600W GPU: Gigabyte GeForce RTX 2060 SUPER Windforce Cooler: be quiet! Dark Rock Pro 4
The RAM was likely adjusted manually rather than using XMP. Occasionally, the motherboard or CPU resists the XMP settings, which are tailored for Intel. Consider boosting the DRAM voltage yourself or lowering the clock speed to 2933 (officially supported) and observe the results.
Performing a proper CMOS reset. Connecting the jumper to the CMOS flash and powering the system multiple times (which shouldn't work when the jumper is set for reset). Restarting with optimized defaults. Installing Windows from scratch. Check again if it occurs. No? Issue resolved. Yes? Device damaged. (Return everything.)