F5F Stay Refreshed Hardware Desktop Experience crashes and instability with XMP profiles on new RAM modules

Experience crashes and instability with XMP profiles on new RAM modules

Experience crashes and instability with XMP profiles on new RAM modules

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BuddyTheTurtle
Member
215
10-21-2021, 09:52 PM
#1
Hello. I had an 8*2 OCPC RAM setup (DDR4 3200 CL16). About two months ago, I added two more RAM sticks from the same brand and specs. I placed the old ones in A2/B2 slots and the new ones in A1 and A2. I enabled the XMP profile in BIOS (MSI Z590 Gaming Edge WiFi). However, sometimes I see a green screen during Windows updates and crashes in games after just 2 or 3 minutes of play. At first, I thought the new RAMs were incompatible with the old ones, even though they shared the same brand and specs. But when I tested them separately, the older two worked fine regardless of which slots they were in, while the new ones caused issues whether or not the old ones were installed. So it seems the problem lies with the new RAMs themselves. How can I confirm this?
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BuddyTheTurtle
10-21-2021, 09:52 PM #1

Hello. I had an 8*2 OCPC RAM setup (DDR4 3200 CL16). About two months ago, I added two more RAM sticks from the same brand and specs. I placed the old ones in A2/B2 slots and the new ones in A1 and A2. I enabled the XMP profile in BIOS (MSI Z590 Gaming Edge WiFi). However, sometimes I see a green screen during Windows updates and crashes in games after just 2 or 3 minutes of play. At first, I thought the new RAMs were incompatible with the old ones, even though they shared the same brand and specs. But when I tested them separately, the older two worked fine regardless of which slots they were in, while the new ones caused issues whether or not the old ones were installed. So it seems the problem lies with the new RAMs themselves. How can I confirm this?

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ItsAlison
Junior Member
2
10-25-2021, 08:13 PM
#2
For simple checks, MemTest86 works well. It usually spots issues that don’t meet JEDEC standards early on. https://www.memtest86.com/ For more unusual tests, try TestMem5 with a custom profile or OCCT RAM test. Both are mentioned in the DDR4 OC Guide, though MemTest86 is sufficient for most warranty claims. https://github.com/integralfx/MemTestHel...guide/DDR4 OC Guide.md#memory-testing-software
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ItsAlison
10-25-2021, 08:13 PM #2

For simple checks, MemTest86 works well. It usually spots issues that don’t meet JEDEC standards early on. https://www.memtest86.com/ For more unusual tests, try TestMem5 with a custom profile or OCCT RAM test. Both are mentioned in the DDR4 OC Guide, though MemTest86 is sufficient for most warranty claims. https://github.com/integralfx/MemTestHel...guide/DDR4 OC Guide.md#memory-testing-software

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MrKiwiism
Member
236
10-25-2021, 08:38 PM
#3
You can always execute memtest using them installed. Also, verify if the SKU matches. I experienced problems on my partner's PC—with two Corsair Vengeance 3200Mt/s sticks, it worked when XMP was enabled, but with hers it crashed under XMP. It turned out her RAM was optimized for AMD Expo. Compare the SKUs and proceed. After obtaining the new RAM SKUs, visit the MSI website... Here is the direct link (Z590 QVL). Make sure the RAM you received was tested on that motherboard. Also, if you haven't done so, upgrade your BIOS to the latest version, as compatibility might have improved with the new memory.
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MrKiwiism
10-25-2021, 08:38 PM #3

You can always execute memtest using them installed. Also, verify if the SKU matches. I experienced problems on my partner's PC—with two Corsair Vengeance 3200Mt/s sticks, it worked when XMP was enabled, but with hers it crashed under XMP. It turned out her RAM was optimized for AMD Expo. Compare the SKUs and proceed. After obtaining the new RAM SKUs, visit the MSI website... Here is the direct link (Z590 QVL). Make sure the RAM you received was tested on that motherboard. Also, if you haven't done so, upgrade your BIOS to the latest version, as compatibility might have improved with the new memory.

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ResponsePlays
Junior Member
32
10-31-2021, 06:34 AM
#4
I don't have access to your specific details, but you can find the SKU by checking your account settings or contacting support with your updated information.
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ResponsePlays
10-31-2021, 06:34 AM #4

I don't have access to your specific details, but you can find the SKU by checking your account settings or contacting support with your updated information.

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tezer68
Member
183
11-02-2021, 06:04 PM
#5
The identifier is the product code, displayed on the labels of the items. Typically consists of a lengthy alphanumeric sequence (excluding the serial number).
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tezer68
11-02-2021, 06:04 PM #5

The identifier is the product code, displayed on the labels of the items. Typically consists of a lengthy alphanumeric sequence (excluding the serial number).

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Koollojoe
Posting Freak
830
11-03-2021, 02:19 AM
#6
I checked all the rams and discovered that one of my four (including a fresh stick) triggers this issue when XMP is active. Testing the rest with XMP enabled or disabled didn’t cause problems, but this one does. I think it’s best to bring it in for warranty support.
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Koollojoe
11-03-2021, 02:19 AM #6

I checked all the rams and discovered that one of my four (including a fresh stick) triggers this issue when XMP is active. Testing the rest with XMP enabled or disabled didn’t cause problems, but this one does. I think it’s best to bring it in for warranty support.