Error related to memory handling on Windows 10 system
Error related to memory handling on Windows 10 system
Hello everyone! Over the past two weeks my PC has been experiencing several crashes. The most recent issue was a Memory Management Error. I ran the memory diagnostic tool from Windows 10, which indicated a hardware problem with my RAM. My question is: what should I do next? Should I reach out to G.Skill for the RAM manufacturer? Please let me know if anyone can assist. My setup details: CPU - AMD Ryzen 9 3900x, GPU - Asus Rog Strix 2080 Ti, Motherboard - Asus Rog Strix X570 e-Gaming, RAM - G.Skill Trident Z Neo 32 GB, DDR4-3600, CL16-19-19-39, PSU - be quiet! Dark Power Pro 11 750W, BIOS version 2407.
Ensure xmp/docp is turned off before running memtest or memory diagnostic.
Thanks for the answer. If nothing helps on the software side I will definetly contact the company.
The highest supported memory speed for your Ryzen cpu memory controller is 3200mhz. Anything past this frequency is an overclock, therefore 3600mhz is not a guarantee on your system. There's nothing wrong with the ram you have. You are fighting the board and cpu memory controller.
I adjusted the RAM speed to 3200 MHz, but a close friend who shares the same motherboard and RAM as me has a Ryzen 7 3700X and his setup runs smoothly at 3600 MHz. The issue didn’t appear from the start. It seems it began after I installed new drivers (chipset, BIOS, etc.).
Maybe he uses a more efficient memory controller in his CPU. That's true.
The issue was resolved by addressing a hardware problem with one of the RAMs. I contacted the company, and they will replace it with a new unit.