Error on PC: Random Shutdown (Critical: Kernel Power)
Error on PC: Random Shutdown (Critical: Kernel Power)
I noticed a few points in your message. The details provided seem to mix information about different systems and events, but the core of what you're asking revolves around troubleshooting PC issues, especially regarding crashes and hardware configurations. It appears you're seeking more guidance due to recurring problems, particularly with RAM and system crashes. Your current setup includes multiple storage devices and a specific BIOS setting, which might be relevant for resolving these issues.
Welcome to the forums, newcomer!
My hardware is:
Device Name DESKTOP-94G9RE9
Processor AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
Installed RAM 32.0 GB
Storage 932 GB SSD Samsung SSD 870 EVO 1TB, 18.19 TB HDD ST20000VE002-3G9101, 5.46 TB HDD ST6000DM003-2CY186, 932 GB SSD Samsung SSD 870 EVO 1TB
Graphics Card NVIDIA GeForce RTX 3060 Ti (8 GB)
Device ID BBAB99C1-FBC5-4AC7-85AA-A03432BE5600
Product ID 00326-11250-10002-AA363
System Type 64-bit operating system, x64-based processor
Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.
Also, I did not go into the BIOS and tell the computer it had less RAM installed (I recall I had to do this when building the desktop).
You don't need to. The system/BIOS will train itself when sensing less or more ram(in the latter's instance, the BIOS may or may not play nice with mixed sets of ram).
My PC most commonly shuts off when I play games, regardless of the graphical difference (Naval Action crashes more than Star Citizen).
A system shutting off abruptly when taxed can happen for one of two reasons;
1| your system is having an overheating issue
or
2| your PSU is incapable of delivering power to the entire system when taxed.
I changed the PSU
From what make, model and age to what make and model? In case you bought an used PSU, please specify it's age and what it powered prior.
I tried the program WhoCrashed
So you're experiencing BSoD's? If yes, we'll need to look through your .dmp files. Host them on a site akin to DropBox and then pass on a link here. If you're using Google Drive, make sure the URL's privileges are set to public.
My equipment includes: a CPU that's an AMD Ryzen 5 5600X with six cores running at 3.70 GHz, paired with a quiet dark rock pro 4 cooler delivering 50.5 CFM airflow, and a motherboard from MSI Mag x570 Tomahawk WIFI (MSI MAG B550 ATX AM4). The RAM is 32GB in three Crucial Ballistix modules, each 16GB DDR4-3200 CL16, though this setup seems unusual to me. For storage, I have two 932GB SSDs—one for games and one for the OS—plus a 18.19 TB HDD (ST20000VE002-3G9101) and a 5.46 TB HDD (ST6000DM003-2CY186), both Seagate models. The GPU is an NVIDIA GeForce RTX 3060 Ti with 8GB VRAM, labeled EV3A on the side. My power supply is a Corsair RMe Series RM750e, a fully modular low-noise ATX unit; it was installed on 7/16/25, but issues persisted before then. The case I use is Lian Li O11 Dynamic XL. The operating system runs Microsoft Windows 10 Home OEM (DVD 64-bit). My monitor is an Asus TUF Gaming VG27VQ 27.0", 1920x1080 at 165 Hz with a curved design. I installed six silent wings fans. The BIOS version is 1.60. Regarding overheating, I cleaned the system thoroughly after replacing the PSU (7/16/25), but I plan to repeat the process and relocate the tower away from the wall. I located .dmp files in C:\Windows\Minidump, BUT they appear to be from a RAM problem on 3-20-2024. I can’t find any relevant files for these current crashes. Here’s the link to the file: https://drive.google.com/file/d/1XeEaBrx...drive_link
Motherboard: MSI Mag x570 Tomahawk WIFI (MSI MAG B550 TOMAHAWK ATX AM4 Motherboard)
You replaced the motherboard and reinstalled the OS after creating a bootable USB installer, ensuring only the intended drive was connected?
RAM: 32GB in three Crucial Ballistix 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory (this seems inconsistent)
So three sticks of RAM?
BIOS version is 1.60
To ease confusion for myself and the community, since you mentioned two motherboards, which BIOS did you refer to?
I located the .dmp files in C:\Womdpws\Minidump,
BUT
they are from a problem with my RAM last year (3-20-2024). I can't find any from these recent crashes. Do they help?
These won't be relevant here, as they're from over two years ago, not just before your post.
It's the MSI Magx570 Tomahawk WIFI. I mistakenly picked up the name from an old parts list and didn't realize it was incorrect. I never altered motherboard models before. I changed to a second MSI Mag X570 Tomahawk WIFI when my RAM failed, simply because I didn't know what was causing the problem and just tried to figure it out.
Yes, there are three RAM sticks totaling 32GB, and it's the MSI Magx570 Tomahawk WIFI. Looking back, the way it sounds now seems quite confusing. I'm truly sorry.
Darn.
It is the MSI Magx570 Tomahawk WIFI
https://www.msi.com/Motherboard/MAG-X570...FI/support
You need to check if your BIOS is up to date. Make sure you're using the latest chipset driver for your system (if possible), then update the BIOS to version 7C84v1K1 (beta). After confirming the flash was successful, reset the CMOS.
Follow this guide:
View: https://www.youtube.com/watch?v=MYL88wjbmbI
It will walk you through updating the BIOS using the button labeled "Flash BIOS" on the back panel.
The board differs slightly but the process stays similar.
Regarding the RAM, there are three sticks...? You used two kits? Please share photos of the labeled sticker information for the RAM modules. The host provided images on Imgur; please send a link so we can review them. Try to remove the missing RAM stick and ensure both modules from one kit are in slots A2 and B2.