F5F Stay Refreshed Hardware Desktop Error message indicates a new CPU installation caused FTPM/PSP corruption.

Error message indicates a new CPU installation caused FTPM/PSP corruption.

Error message indicates a new CPU installation caused FTPM/PSP corruption.

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Sambog
Junior Member
19
11-08-2020, 10:37 AM
#1
I just changed my CPU from an AMD 2600x to a 5800x and added some new RAM. After turning on the computer, I saw this warning message. It suggests either resetting FTPM or keeping the old settings, depending on whether BitLocker is active. The message also mentions that pressing N will preserve the previous configuration while booting, but pressing Y will force a reset if recovery isn’t available. I made sure to update my BIOS before installing the new parts, thinking I’d handled everything properly. Still stuck on this screen. Any advice would be appreciated! Thanks!
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Sambog
11-08-2020, 10:37 AM #1

I just changed my CPU from an AMD 2600x to a 5800x and added some new RAM. After turning on the computer, I saw this warning message. It suggests either resetting FTPM or keeping the old settings, depending on whether BitLocker is active. The message also mentions that pressing N will preserve the previous configuration while booting, but pressing Y will force a reset if recovery isn’t available. I made sure to update my BIOS before installing the new parts, thinking I’d handled everything properly. Still stuck on this screen. Any advice would be appreciated! Thanks!

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Shardgale
Senior Member
547
11-08-2020, 06:52 PM
#2
Avoid BitLocker or use TPM if needed. If AMD's fTPM resides on the CPU, replacing it requires resetting the stored credentials on the new processor.
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Shardgale
11-08-2020, 06:52 PM #2

Avoid BitLocker or use TPM if needed. If AMD's fTPM resides on the CPU, replacing it requires resetting the stored credentials on the new processor.

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BHLxNJx
Posting Freak
881
11-10-2020, 02:06 AM
#3
I’m not familiar with bit locker, so I’m guessing you don’t use it. Are you asking if I should press Y to reset it? After booting, what steps should I take to set the keys in the new CPU? Thanks for your help—I really appreciate it! You were a bit worried there.
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BHLxNJx
11-10-2020, 02:06 AM #3

I’m not familiar with bit locker, so I’m guessing you don’t use it. Are you asking if I should press Y to reset it? After booting, what steps should I take to set the keys in the new CPU? Thanks for your help—I really appreciate it! You were a bit worried there.

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akjosh47
Member
190
11-10-2020, 03:11 AM
#4
Yes, I cleared the old key linked to my previous CPU. It was a similar problem with my 3900X upgrade to 5900X last month.
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akjosh47
11-10-2020, 03:11 AM #4

Yes, I cleared the old key linked to my previous CPU. It was a similar problem with my 3900X upgrade to 5900X last month.

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JuliBr0
Senior Member
495
11-17-2020, 03:26 AM
#5
Thank you very much. I believed I made a mistake, but it actually worked perfectly! Appreciate the help!
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JuliBr0
11-17-2020, 03:26 AM #5

Thank you very much. I believed I made a mistake, but it actually worked perfectly! Appreciate the help!

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KilledBy_Alex
Member
61
11-17-2020, 04:40 AM
#6
You're a bit behind, but it seems you only pressed the Y key. I upgraded the CPU last night on Windows 11 and kept getting the same message. I've been using N to log in but remember enabling TPM earlier helped me get into Windows smoothly—I just don't want to lose my progress.
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KilledBy_Alex
11-17-2020, 04:40 AM #6

You're a bit behind, but it seems you only pressed the Y key. I upgraded the CPU last night on Windows 11 and kept getting the same message. I've been using N to log in but remember enabling TPM earlier helped me get into Windows smoothly—I just don't want to lose my progress.