Error log from system experiencing performance problems
Error log from system experiencing performance problems
Thanks for your message. I appreciate your patience. Running it step by step should help clarify things. Regarding MemTest86, yes, it would still provide useful information even on an x64 system.
It doesn't matter whether it's x64; memory testers are now quite inconsistent with DDR4 and beyond. They rarely miss anything, yet we frequently encounter cases where they fail to detect faulty RAM, so I don’t trust a clean scan.
Hello once more. I finished 48 hours using the single RAM stick and am about to move to the other one. There were two additional BSODs, with files attached here and also in Google Drive as requested. I also ran a bugcheck after the first one: 0x0000001a (0x0000000041792, 0xffffba8000325a48, 0x00000000b4080000, 0x0000000000000000). When attempting to open Eventviewer, I encountered FX:{b05566ad-fe9c-4363-be05-7a4cbb7cb510} 071223-23125-01.dmp 071123-8531-01.dmp
Hello once more. I tested the machine for 48 hours using one stick in slot A2, which triggered the two BSODs referenced earlier. Then I ran the other stick again on slot A2 for just 24 hours, resulting in four BSODs as described in this post. All of these logs were uploaded to Google Drive in the initial post too. I’m prepared to switch between slots B2 if needed. I’m beginning to suspect a motherboard issue—model 071323-5187-01.dmp, 071223-4906-01.dmp, 071323-6046-01.dmp, 071323-4843-01.dmp.
I only receive alerts when you respond, so I didn’t notice your message yesterday. It seems to resemble RAM issues. Updating the BIOS would help—possibly not the v172 beta but at least v16. The v172 includes some memory stability improvements, though they focus mainly on EXPO fixes. There’s a flashback function on the motherboard, so you shouldn’t worry about permanent damage if crashes occur during the update. For safety, consider having a USB drive ready with the BIOS installed just in case this is your only system. You’ll need the setup guide for configuration. If problems persist, the likely causes are either the CPU or the motherboard itself. The CPU matters because a faulty memory controller can mimic RAM behavior. The motherboard is a broader concern since it connects everything.
I've already refreshed my profile from the version included with the motherboard, which eases my concerns. One option I thought about testing for free is switching to Windows 11 instead of 10. I'm feeling a bit conflicted because it would be quick and could improve performance with DDR5 and Ryzen 7000, but I'm also uncomfortable thinking about making that change. Would you recommend any stress test or diagnostic software to evaluate the results? I'm just tagging you in case you want to know how things are progressing. No worries if the alert wasn't needed.
Hello once more. After updating the BIOS, stability has dropped significantly—crashes, BSOs, reboots are happening. You’re thinking about returning the product for exchange. Since this is your first time dealing with this process, make sure you check the latest compatibility info and consider backing up any data before proceeding.
Consider updating the RAM module. https://www.xda-developers.com/best-ram-for-am5/ Though opinions vary, the G Skill kits have proven reliable with many positive reviews. If replacing the memory doesn't resolve issues after an RMA and switching to a different vendor's kit still causes problems, the motherboard might be the next step to replace.
The CPU seems likely responsible, especially if both modules are failing. A crash could damage the operating system and trigger BSODs, so you might run SFC to check for corruption. If it finds issues, attempting a RAM test would be next. If repair isn’t possible, consider wiping the drive and reinstalling, or try fixing via a Windows installation USB. On the "Install Now" screen, select "Repair" in the lower left corner. Remember, the hardware board is often the hidden culprit since it powers everything. Be aware that people usually handle the board first, making it a background suspect. Keep in mind to inform the store about your problem and ask about RMA options, possibly prioritizing RAM checks before proceeding.