Error encountered with DirectX.
Error encountered with DirectX.
He's encountering a directX issue while trying to launch the game. His GPU drivers and Windows are current, so the problem might lie elsewhere. Since I don't have his specific hardware details, it's hard to pinpoint the exact cause. He likely has an Intel processor and an NVIDIA graphics card.
i mean you're definitely in the right place but we need way more info im afraid. what do the error messages say more precisely? what's his actual specs, at least roughly?
It looks like the CPU might be damaged, so consider replacing it with an RYZEN model or returning for a refund. That’s what was mentioned earlier.