Error encountered when loading a file on a Lenovo desktop PC during the repair process?
Error encountered when loading a file on a Lenovo desktop PC during the repair process?
I might be anticipating too much, but my friend reported that his Lenovo Legion 5 desktop with Windows 11 was freezing. When I tried to enter the Choose an Option Repair mode, I encountered a winload.efi error 0xc0000225. It seems the initial freezing was caused by his Norton Antivirus, which he removed recently; the machine has booted normally now and isn’t freezing, though the error remains concerning.
I tried making a recovery USB, but it still showed the same error. I also didn’t immediately disable Safeboot in the BIOS. After creating another Windows 11 Recovery USB from a functioning system, I have a set of standard troubleshooting steps to follow once I can access the command prompt. Additionally, I possess an EaseUS WinPE boot disc.
My main concern is whether this situation warrants urgency, given that the computer functions properly except for the inability to reach the Recovery/Repair system. On the other hand, the fact that a non-working recovery USB was produced makes me worry the machine might be in trouble. Any guidance would be greatly appreciated.
It seems the matter wasn't fully fixed. After checking with a repair service, they found an issue related to an update that was addressed, yet the problem continued. The user noticed there were two sound cards in the computer. By turning off one, the freezing ceased.
I created another Windows 11 Recovery USB from a different machine. Could you tell me where you got the installer for your setup?
I made the recovery USB from a Lenovo laptop running Windows 11 using WinRE. My goal was only to reach the command prompt, which it achieved. I performed a SCF scan that reported fixing some issues but didn’t fully resolve them. It appears my friend uses the machine for both gaming and business tasks. During assembly, the builder combined two devices, installed an old mechanical HDD with his files, and set up a cloud backup system that also stores data on a remote server. It seems the current Windows 11 OS was also copied over during the OEM installation—definitely not my level of expertise. At this stage I just advised him to reach out to his IT professional for further help. The freezing issue has been resolved, and he’s now satisfied. Thanks for your reply.
It seems the matter wasn't fully fixed. After checking with a repair service, they found an issue related to an update that was addressed, yet the problem continued. The user noticed there were two sound cards in the computer. By turning off one, the freezing ceased.