Error encountered on laptop 4060 with GPU.
Error encountered on laptop 4060 with GPU.
Laptop - Predator Helios Neo 16 (2023)
my laptop is currently experiencing nvlddmkm errors for my 4060 laptop gpu, specifically event IDs 14, 153 and 0. Most of the time, error 14 appears first in this issue. These problems occur whether the system is idle or under load, leading to occasional freezes, BSODs with TDR failure, requiring a hard restart, or even System_thread_exception crashes.
I have tried almost everything to resolve it, including running a DDU to reinstall drivers, lowering the discrete GPU speed, resetting the PC to factory settings, granting full control to nvlddmkm.sys, turning off hardware acceleration, disabling fast startup, creating a TDR delay, and performing a Windows memory diagnostic. However, none of these solutions have been effective.
The only temporary fix was enabling boost locking on the discrete GPU via EVGA precision X1, which keeps it running at a constant 2500mhz core and 8000 memory clock. This prevents the GPU from crashing or causing a TDR BSOD during idle, allowing the system to remain stable. The system works perfectly when the discrete GPU is completely disabled.
I am currently examining the event viewer and have identified a specific Windows event in the WerKernel that appears around the time of an nvlddmkm crash. The description reads: "Windows error reporting Kernel Driver Event ID 1001." If anyone can help analyze this situation, it would be greatly appreciated.
Welcome to the forums, newcomer!
Laptop - Predator Helios Neo 16 (2023)
An SKU for the laptop would've made a big difference. Would you consider an Intel 13th Gen processor?
Have you looked for any pending BIOS updates on your PC?
Restarting the computer to factory settings usually has no effect. Have you thought about reinstalling your operating system? After creating a bootable USB and installing the OS offline, you can later add all necessary drivers while offline, using the latest versions through an elevated command—such as right-clicking the installer and selecting Run as Administrator?
It might be wise to back up all essential data from the laptop and remove all drives except the one you plan to install the OS on.
You could also attempt to undervolt your GPU.
Hello, thank you for your message.
The laptop in question is the PHN16-71-795K.
My BIOS is completely current, but I still experience crashes.
I haven’t performed a full clean install yet; I plan to do it later, as most of the software I need for my project is currently running.
Unfortunately, this model can’t be overclocked because of the protection in place. I attempted throttling but it didn’t work. The only workaround was disabling the underclocking feature in the BIOS.
Another idea I considered was inspecting each memory slot individually by removing them to check for issues, but it would be strange if the problem was memory-related since the integrated GPU seems to function properly and the issue appears isolated to the discrete GPU.
Additional information: I checked with NVIDIA Overlay, which displayed a significant drop in core clock speeds—from 0 MHz for both memory and core to a sudden jump to 2250 MHz for the core and 8000 MHz for memory. This pattern continued randomly until a crash occurred, after which the system settled to idle speeds around 200 MHz for memory and 400 MHz for core. Usually, when it stabilizes at these levels, a BSOD might appear later or the system could slow down or freeze. These events happened even when the computer was idle and no demanding programs were running.
It seems this might just be a BIOS tweak issue; however, it appears the laptop would crash at lower idle speeds but remain stable if both memory and core clocks are locked at 8000/2250 using a tool like EVGA Precision.
Hello, I'm also using an Acer Predator and experiencing the same issue. It seems like this might be a problem with the laptop itself. Have you replaced the memory? I believe the issue stems from a compatibility problem between the memory and the motherboard, since the motherboard supports a 4800 DDR5 frequency.