Error during Windows 11 update followed by BSOD and disabling of dis.sys
Error during Windows 11 update followed by BSOD and disabling of dis.sys
OS: Windows 11 64 bit
System age: motherboard, RAM, and CPU are a year old; GPU and PSU are a few months new. OS is 3 months on a brand-new NVMe SSD.
CPU: Intel Core i3-10105F
GPU: RX 6600
Motherboard: Gigabyte H510M
PSU: Corsair CX650M
Wi-Fi card: TP-Link T5E AC1200 v1
After updating to 24h2, the PC displayed BSOD messages about system_thread_exception_not_handled, pointing to ndis.sys. Online research suggested a network driver issue, so I entered Safe Mode, removed the old drivers, and reinstalled the latest available ones for my Wi-Fi card (2019 models). Installing them still caused the problem. I rolled back the latest QOL update, and now the PC won’t boot with the same error, even in Safe Mode.
I attempted to post DMP files but couldn’t boot into Safe Mode. If you need further help, let me know.
EDIT: After deleting the Wi-Fi card, I zipped the DMP files, but the system report failed due to a timeout on the DMP files: https://drive.google.com/file/d/1YCErbPb...sp=sharing
Updated: November 23, 2024 by HandsomeDarken
I took out the card and it functions properly now, which suggests the problem might be with the driver.
The dump files only reference the driver for the Broadcom chip in the WiFi adapter. Consider reinstalling it. If connecting without issues still fails, open Device Manager, choose View → Show Hidden Devices, and look for any disconnected devices. Right-click them and select Uninstall or delete the driver if prompted.