F5F Stay Refreshed Power Users Networks Equipment occasionally loses connection to wifi following a change in modem and router settings.

Equipment occasionally loses connection to wifi following a change in modem and router settings.

Equipment occasionally loses connection to wifi following a change in modem and router settings.

T
trav5799
Junior Member
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13
11-11-2023, 05:10 AM
#1
Recently we changed our modem/router from the ISP’s equipment to a CM1000v2 (modem) and a Nighthawk MK62 Mesh router & satellite. Since the change, I’ve experienced some problems with the cable link from the ISP to the modem, as well as excessively high upstream power levels. I resolved this by eliminating any splitters in the line and connecting the coax directly from the street into the coax on the side of the house that runs through the wall to the room housing the modem. Now, downstream power levels are too high, but I haven’t seen any service interruptions and everything appears normal so far. I’m not certain this is the root cause, but I included it just in case it might assist in identifying the problem.

Throughout the day and night, the same two devices—my Lenovo smart clock and an Xfinity Flex streaming box—will randomly lose the Wi-Fi connection. These drops can last from a minute to over twenty minutes. I’m unsure if other devices are causing the same issue since my parents haven’t mentioned any of their own devices disconnecting.

Since switching, several changes have taken place: I configured the router’s DNS to use 1.1.1.1/1.0.0.1 instead of the ISP’s settings, I’m not sure if QoS was enabled on the old modem/router but it isn’t now, and I switched the 5GHz band to channel 161 rather than the default “auto.” There are no parental controls set up, and there’s no data cap applied.

I’d be glad to provide any additional details if that would help in solving the issue. Any guidance toward resolving this would be greatly appreciated.
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T
trav5799
11-11-2023, 05:10 AM #1

Recently we changed our modem/router from the ISP’s equipment to a CM1000v2 (modem) and a Nighthawk MK62 Mesh router & satellite. Since the change, I’ve experienced some problems with the cable link from the ISP to the modem, as well as excessively high upstream power levels. I resolved this by eliminating any splitters in the line and connecting the coax directly from the street into the coax on the side of the house that runs through the wall to the room housing the modem. Now, downstream power levels are too high, but I haven’t seen any service interruptions and everything appears normal so far. I’m not certain this is the root cause, but I included it just in case it might assist in identifying the problem.

Throughout the day and night, the same two devices—my Lenovo smart clock and an Xfinity Flex streaming box—will randomly lose the Wi-Fi connection. These drops can last from a minute to over twenty minutes. I’m unsure if other devices are causing the same issue since my parents haven’t mentioned any of their own devices disconnecting.

Since switching, several changes have taken place: I configured the router’s DNS to use 1.1.1.1/1.0.0.1 instead of the ISP’s settings, I’m not sure if QoS was enabled on the old modem/router but it isn’t now, and I switched the 5GHz band to channel 161 rather than the default “auto.” There are no parental controls set up, and there’s no data cap applied.

I’d be glad to provide any additional details if that would help in solving the issue. Any guidance toward resolving this would be greatly appreciated.

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K
Killerman1834
Posting Freak
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885
11-15-2023, 10:48 AM
#2
For the ISP connection problem, reach out to the provider to confirm they haven’t added any additional requirements for your modem. This is especially important on the 5GHz band. If a wireless scan indicates that lower non-DFS channels are free, consider using one of them. Also, have you changed the wireless network name from the previous configuration in this mesh setup?
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K
Killerman1834
11-15-2023, 10:48 AM #2

For the ISP connection problem, reach out to the provider to confirm they haven’t added any additional requirements for your modem. This is especially important on the 5GHz band. If a wireless scan indicates that lower non-DFS channels are free, consider using one of them. Also, have you changed the wireless network name from the previous configuration in this mesh setup?

Reply
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