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Hello everyone, I’m facing a serious issue that hasn’t been resolved after eight months of attempts. I’m really worried. Problem Summary: While working on 3D modeling, gaming, or using the computer normally, the screen goes black and the system freezes. The PC doesn’t shut down fully—power is still supplied, but the reset or power button won’t work. I have to restart it using the PSU. On the motherboard, the display shows “memory test,” and the Q-code reads 00. In Event Viewer, it logs “Kernel power 41' pc components: (win10 pro or win11, both tried Asus x670e extreme AMD r9 7950x3D MSI suprim x 4090 G.SKILL 4x16 gskill Z5 6000mhz cl30 expo NZXT z73 kraken 360 SAMSUNG 980 pro ASUS rog thor 1200p2 just in case) my other components: C.MASTER Haf 700 evo, Barracuda hdd, ql120 fans, Scheiner Electric ups, socket adapter etc. pg32uq, claymore 2, g pro x superlight (possibly causing an error). I replaced several parts within about eight months. All processors except the first one kept the same problem for 1-2 days. After warranty checks, each unit was marked defective, though they claim testing was thorough. The main issue is the “memory code 00” error. They tested every part individually and found everything normal. Even with closed-box CPUs purchased multiple times, I can’t fix it—even the unopened, brand-new ones. BIOS is updated, cables work, thermal paste applied, cooler fits, and all components passed tests. I sent the motherboard to warranty, and Asus says no problems there. Occurrences: The error happens during 3D modeling (30 min to hours, sometimes longer), stress tests (a few hours), and while playing games like Diablo 4, Valorant, RDR2, etc., even when idle. I’ve tried everything: following AMD’s software steps, using different processors, PSUs, RAM from QVL, and running stress tests. No over/underclocking, ECC disabled, clean boot, AMD cleanup tool, drivers updated, SFC scan, etc. I’ve also checked with forums and other users, but no clear solution found. I built this system in October 2022; most parts are from the original production line. I rushed to switch to an AM5 and DDR5 setup. Could you help identify which component might be the culprit? Thank you for your time. Best regards, Alihan
Have you experimented with another boot source? Checking the motherboard manual reveals that code "00" is listed as unused, which seems unusual... Do you have the post code configured to display temperatures in the BIOS? (refer to instructions below) If so, adjust it to post code only and verify whether "00" persists during a crash.
It seems you're referring to a motherboard. Have you considered swapping it out? The ASUS X670Es were problematic at launch, often causing overheating and performance issues. I'd suggest trying a different board if you haven't already.
I've consistently used Windows on SSDs. I'm planning to test it on HDDs to compare. So far, I haven't tried other SSDs or HDDs. I've modified the Q-CODE as instructed. I'll let you know if I encounter the same code. Appreciate your help!
I decided to go with the initial release. I purchased the first x670e motherboard that was delivered locally. I took it to the warranty department, and they kept insisting there was no problem, eventually sending it back. They refused to offer an exchange. In my view, they didn’t conduct enough testing. Occasionally the issue appears within the first 30 minutes, and sometimes after days of use. It might not show up during short testing sessions. Sadly, I can’t locate another compatible board for evaluation. I’m attempting to send the motherboard again to the warranty service. Thanks, SpookyCitrus