Either the motherboard or the RAM has been the problem for over a year.
Either the motherboard or the RAM has been the problem for over a year.
Tech details initial CPU - 5800X motherboard - ASUS TUF X570, BIOS version 4403 RAM - 32GB spread across four Vulcan DDR4 3600 sticks. GPU - EVGA RTX 3070 XC3 Ultra (8GB), GDDDR6 LHR SSD, Crucial MX500 2TB for OS, second SSD - SAMSUNG 980 PRO 500GB for games. Power supply - Corsair RMX RM750x, OS - Pop OS 64-bit. My problem is needing RAM in a certain sequence to boot. Previously faced USB disconnections and programs failing to launch. Motherboard returned to ASUS with two RAM modules but caused a bootloop and app issues. Tried Windows 11 on another drive during a loop; still unstable. Recently, after ordering RAM in the right order, it worked but crashes remain. I need a quick summary so help is easier. If you want specifics, let me know in this post. This has been over a year of troubles, and I'm trying fixes without success. P.S. ASUS only updated BIOS, board still same.
It's been over a year since these issues began affecting me. You can review the timeline and multiple RMA records with Asus. It appears to be a Motherboard or RAM problem that needs fixing. My PC only boots with specific RAM order from when I last tried troubleshooting. I still experience random freezes requiring a restart to resolve. Some past help: Ram boots in a certain sequence on April 4th, 6th, and 11th, 2023; USB disconnects were checked in September 2022. I attempted various fixes—disconnecting cables, power cycling, removing RAM sticks, swapping components, updating BIOS—but nothing resolved the core issue. My system boots but won’t reach the BIOS screen. The color code on my motherboard is green, with boot LEDs active. Through some steps, the motherboard would show VGA or yellow lights while the green one stayed on. I’ve tried Linux on Pop OS (22.04), but it still doesn’t boot properly. The color code on my motherboard is green, and the next LED states boot and VGA. Steps I took: I replaced cables, power cycled, turned off power supply, removed RAM sticks, swapped GPUs, changed power supply, CMOS battery, and even tried a different motherboard. I’m now considering rebuilding or replacing parts. This started when I restarted to apply Linux updates; the PC wouldn’t boot for about ten minutes while waiting in Discord. My computer won’t start or access the BIOS. The color code on my motherboard is green, with both green and yellow LEDs active. I’ve attached photos but need time until I return home. Update: I fully disassembled the machine after not getting it into the BIOS for a long time. I changed the power supply, swapped the graphics card, replaced the motherboard (a B550 with thermal paste), and even tried an Ebay board. I’m still waiting to see if the replacement works. Update: July 5th, 2022 – Another update: Using my uncle’s CPU (5700G) on his B550 ASUS motherboard and the uncle’s B550 ASUS motherboard (tuff), both CPUs failed to boot. I tested RAM sticks in all slots but still got errors. I tried another RAM stick in all four slots, but it didn’t work. I sent my X570 tuff motherboard back to Asus for an RMA since it was under warranty; shipping cost was $25. I returned the B550 ASUS tuff board and am searching for a different one for my uncle. August 14th – I received the motherboard back, but they fixed it by updating the BIOS. They couldn’t find a problem, so I’m hoping this won’t happen again. I don’t have original parts and some screws were lost, so I can’t return it if further issues arise. Update: September 2022 – Problem Fixed (Possibly) – I sent in my motherboard again in September 2022. My issue began with my mouse. In Linux, my mouse and keyboard would disconnect randomly. Other problems included apps not launching, freezing on the home screen, and some devices cutting out. Steps tried: refreshing install, changing RAM order, USB port swapping, re-plugging devices, using different USB ports, restarting repeatedly, and even trying a USB flash drive. I couldn’t get past the Tuff Gaming BIOS flash screen after several attempts. Steps tried: removing all but one RAM stick, testing with a fresh Windows install, changing RAM configuration, and trying different drives. I’m still unsure if the issue is motherboard or RAM-related. Update: April 4th, 2023 – Current Problem – My RAM isn’t being detected, but I can’t confirm if it’s the motherboard or the sticks. I have four 8GB DDR4 3600 sticks; I got 16GB and another 16GB from the same kit. I used T-Force VulcanZ DDR4 3600 16GB and added another kit later. My RAM specs are CL 18-22-22-42, but I’m not sure how to detail them properly. I tried removing sticks one by one, testing combinations, and found that Ram 3 in slot 1, Ram 1 in slot 2, Ram 2 in slot 3, and Ram 4 in slot 4 worked together. However, I still can’t get more than two sticks to function reliably. I’m considering removing all but one stick and testing further. What I did was: booted with just one stick, then tried combinations, and sometimes it worked. I’m trying to isolate whether the problem lies with RAM or motherboard. Update: April 6th, 2023 – Attempted running PC with working RAM sticks. Changed placement: Ram 3 in slot 1, Ram 1 in slot 3. It still boots but enters emergency mode and doesn’t reach BIOS consistently. I tried pressing F1 to access setup, which led to BIOS, but it kept restarting. Update: April 11, 2023 – All RAM detected in order: Ram 4 in slot 1, Ram 2 in slot 2, Ram 3 in slot 3, Ram 1 in slot 4. Still no clear failure point. I’m unsure which component is faulty and need to fix it before more issues arise. I’m worried about the cost if I buy a new motherboard or RAM now. I’ve never received original parts, and some screws were lost. I’m not sending the motherboard back to Asus because they didn’t resolve the issue with previous returns. If the problem persists, I’ll consider buying a new one immediately. P.S. I posted this in troubleshooting, but it hasn’t solved the issue. I also reinstalled OS as a step, and later used the refresh tool. The OS isn’t the problem; my computer still freezes and crashes. I’m not sending the motherboard back now, as I received missing parts (NVMe SSD plate and standoffs) and sent it in a larger box. If it’s a motherboard issue, I’ll buy a new brand-new board from another manufacturer. For RAM, I’ll purchase a whole new kit instead of risking another broken part like the used one I had.)
It's strange how this situation arises, but you should verify the board's QVL to confirm if the sticks are compatible with the board. Some boards sometimes ignore certain sets, even though they function perfectly in others. The best approach is to use a reliable G. Skill set, but avoid Corsair Vengeance sticks if you're planning a new build. A solid G. Skill Trident Z option works well, along with a few alternatives.
You're trying to identify a specific item based on clues from the document. The name "TF2D416G4000HC18EDC01" and the mention of a kit on the side suggest it might be a game or product identifier. Since you haven't seen it before, you may want to check other sources or revisit later this week.
They need the model number or name of the RAM sticks listed in the sticker for your equipment. Your configurations are identified as "TLZGD48G3600HC18JBK" RAM modules. If this doesn't align with the details, it means you're using unsupported RAM and should proceed accordingly.
What kinds of failures occur? If they are BSODs, please include the dump files as referenced.
I verified and confirmed they aren't listed. I double-checked several times.
It's happening now with these problems. The screen freezes and locks up, the mouse stops responding until a restart, and it can't use alt+tab. Apps also freeze and lock, crashing until restarted, and sometimes the whole screen goes black—either with or without the mouse active—until the computer restarts. I've tried all three issues but they never resolved.
I had an alternative idea but I believe my next step is testing the RAM in my Minecraft server. I’ll verify it’s available first. I’ll replace it and try it in various slots, hoping to avoid a boot loop on my existing RAM. If it appears on the list, I’ll confirm it’s the problem before purchasing any new RAM. I’ll share a photo of the RAM with you.
The minecraft server rams aren't included in the "TLTYD48G3200HC16CBK" list. I plan to purchase another set online, likely from GSKILL. Since eBay isn't cheaper than Amazon, I'll buy it on Amazon. I'll look at the PC parts picker to find the most affordable option while keeping the same list.