Does your computer's graphics card remain stuck at 300mhz?
Does your computer's graphics card remain stuck at 300mhz?
I've had this problem with my
Alienware M15 R3 Laptop
for as long as I can remember.
It doesn't seem to be just an Alienware problem as others online have posted the same issue, but I cannot find any solution for it.
I've had both where the laptop's
Nvidia 2060 GPU
is just stuck at 300mhz, and other days It will start normal at 1005mhz idle and like 1500mhz in games, but that will stay for like 5 seconds and then it will lock to 300mhz. it is not overheating, it is at max 60 C, when it does work at standard 1500mhz its been at 76 C. I have all the latest drivers and bios, but this problem was here with the old / standard drivers too. I fear it is just a broken config with the gpu or alienware or both. and this laptop is so old theres no warranty anymore.
Just wondering if anyone has any theories. It seems like it is locking itself to 300mhz when I start a game. Yes nvidia is set to high performance mode too. thanks for any help.
Welcome to the forums, newcomer!
Which operating system are you using? Where did you obtain this OS? If you're running Windows 10 or 11, which version of the operating system are you currently using? Have you tried using DDU to eliminate all GPU drivers (Intel, AMD, Nvidia) in Safe Mode, then manually installing the newest GPU driver via an elevated command—such as right-clicking the installer and selecting Run as Administrator?
I suspect there might be a configuration issue related to the GPU or possibly Alienware, and since your laptop is quite old, there may be no warranty left.
Searching online about this problem has led me to believe the motherboard's BIOS could be the source of the issue. Alternatively, it could be the operating system itself behaving strangely. I also noticed this problem occurs with RTX 2000 series GPUs, not just your specific model (RTX2060), which supports the idea that the BIOS might be the culprit.
Hey thanks for your reply. I'm running Windows 11 home on the newest version [10.0.26100 build 26100].
However this issue also happened back on windows 10. the OS just came with the laptop so from dell/alienware.
I have completely factory reset the pc because why not and it hasn't changed anything. It happened back on the 2021 drivers, and it is still happening on the latest 2024/25 drivers.
I've chatted a bit with nvidia support, and am waiting back from them aswell.
I did notice that 300mhz is the default, whether intentional or not for when you are running on battery/unplugged. So there is some kind of quirk with nvidia or dell or both where even when it is plugged in and getting a full 240w of power directly to the gpu, it will still lock to 300mhz. very strange behavior.
Also, I was on the old BIOS for the motherboard but I did update to the new bios version but nothing has changed there either.