Does the system crash during startup or shutdown?
Does the system crash during startup or shutdown?
Problem overview
I am facing repeated Blue Screen of Death (BSOD) incidents on my Asus ROG Strix G16 laptop. These crashes only happen during startup or shutdown. I also experienced the same issue after the last Windows 11 installation, which reset successfully before then. The problem started around eight months ago and has been recurring for a few weeks.
Details
Operating System: Windows 11
Total occurrences: 6 (4 before the Windows reset, 3 after) with short intervals between them, not every startup or shutdown
Behavior: Consistent volume manager errors before system crashes
The pattern is clear:
- Event ID 162 from volmgr affecting \Device\HarddiskVolume3
- Event ID 6008 signaling unexpected shutdown/BSOD
- Time gap about 6 seconds between events
Latest incident
Date/Time: July 24, 2025, 06:12:45 UTC
Affected Volume: \Device\HarddiskVolume3
Shutdown event: July 24, 2025, 06:12:51 UTC
Actions taken:
- Completed a full Windows 11 reset/reinstallation
- Issue continues after reinstallation
- Run SFC scan, chkdsk, HD tune, and crystal disk info – all normal results
Memory diagnostics were also performed.
Analysis requested
I need expert evaluation of the attached diagnostic files to:
- Identify the cause of these recurring crashes
- Determine if hardware failure (storage, cables, motherboard) is involved
- Suggest appropriate fixes
Files provided:
- Memory dumps: [link]
- Event viewer log: [link]
- Minidump file: 072425-9390-01.dmp
There are numerous SKUs available for your laptop and having an SKU would be beneficial in two ways. The second file failed to download, but I managed to retrieve the first and third versions. NVDisplay.Cont
+ IntcUSB.sys
Two aspects caught my attention when using WinDBG: check if your laptop has any pending BIOS updates. Then, try reinstalling the chipset, USB and MEI drivers via an elevated command—right-click the installer and select Run as Administrator—to see if anything changes. Another option is to use DDU to remove all GPU drivers (Intel, AMD, Nvidia) in Safe Mode, followed by manually installing the latest GPU driver from Nvidia's support site in an elevated command.
Complete Windows 11 reset/reinstallation
Where did you obtain the OS installer? Did you recreate your bootable USB installer using Windows Media Creation Tools to eliminate potential corruption? Were you installing the OS in offline mode (without visiting the website)?
Mine is
Asus ROG Strix G16 G614JV
I downloaded all OEM drivers from the asus website, then updated the GPU using the nvidia app.
My old Windows 11 came from the Microsoft site and was burned onto a USB by rufus.
The new Windows 11 is identical to the micro-Os version from winutil, also burned onto a USB by rufus.
After reviewing the dumps, I recommend updating the Intel graphics driver. There have been two important updates since your current version. The download page for your G614JV laptop is here. Personally, I’d update all outdated drivers from that site as well. One dump seems linked to the Intel graphics driver (igdkmdn64.sys), while the other two appear related to an Intel USB driver (IntcUSB.sys), possibly part of the graphics driver itself. Update the graphics driver and any other affected drivers, and if the BSODs continue, upload the new dumps.
Following the initiation of this thread, I powered off my laptop and observed it shut down in an unusual manner. Later, after a few hours, I restarted it before reaching the lock screen; it rebooted smoothly without displaying any BSOD, and the same errors and minidump file were recorded.
The last bug check I performed was related to an Intel sound driver.
IntcUSB.sys from Friday, August 25, 2023 at 07:15:53.
Regarding the motherboard I checked, it shows a Realtek sound card.
I recommend installing Thunderbolt Control Center from the manufacturer's website:
https://www.asus.com/supportonly/g614jv/...7f57111b08
(it should align with your BIOS version).
If you have an Intel USB sound card (possibly internal), you can update the drivers directly from Intel:
https://www.intel.com/content/www/us/en/...etect.html
Please note: the BIOS has been updated to the latest version. Thunderbolt now supports your USB functionality on this system. Drivers not compatible with your BIOS may affect USB support, especially sound features.