Does my computer start up properly at home but not at the repair shop?
Does my computer start up properly at home but not at the repair shop?
I'm having trouble booting my PC it literally takes like over dozen times to finally boot. I have tried getting it repaired but the technician said it works totally fine at their end so they sent my PC back and somehow it mysterious worked again which is weird since they haven't changed anything. Two months later the booting problem came back so I tried to get RMA but technician said they can boot fine at their place so they won't give me a replacement if they can't replicate the problem.
They assume it may be a problem with my house power supply. I have tried using a different power board and tried plugging into a different room in the house but it still won't boot. I don't know why it works at the repair center but not my house. I can power on other devices like a microwave, air conditioner, portable heater since they use more wattage so why it can't power on a PC? Unless electricity is completely different in different states. I live in Brisbane while repair center is in Sydney.
Here's a video
https://imgur.com/a/TTyGzdR
View: https://imgur.com/a/TTyGzdR
When I try to turn it on I hear a click, only RGB lights on the RAM light up. I can feel airflow coming out of the PSU area and keyboard & mouse have RGB lights on
PC Specs:
Case: Deepcool CK560 Mid-Tower – Black [DPC-CK560-ATX-BLK]
CPU: AMD Ryzen 5 7600 | 6 Cores | 3.8 GHz (Max 5.1 GHz) [AMD-R5-7600]
MOTHERBOARD: MSI PRO B650-P WI-FI ATX – DDR5 [MSI-PRO-B650P-ATX-WIFI]
RAM: ADATA XPG SPECTRIX RGB 32GB (2x16GB) 6000MHz DDR5 – Black [ADTA-XPG-LANCER-2X16GB-6000M]
GPU: MSI NVIDIA GeForce RTX 4070 VENTUS 3X OC – 12GB [MSI-RTX4070-VENTUSOC-12GB]
POWER SUPPLY: InWin 850W 80 Plus Gold – Modular [INW-P85-GLD]
CPU COOLING SYSTEM: DeepCool AK400 Air Cooler [DPC-COOLER-AK400]
THERMAL COMPOUND: Stock Thermal Compound
Case Fans: 4x DeepCool Stock 120mm ARGB Fans
PRIMARY SSD: 500GB GIGABYTE AORUS M.2 Gen4 M.2 (R: 5000MBs| W: 3800MB/s) [GIG-AORUS-SSD-500GB-M2]
FIRST HARD DRIVE: 1TB Seagate Barracuda 7200RPM [SGT-BRCDA-HDD-1TB]
WI-FI & BLUETOOTH: Onboard Motherboard Wi-Fi & Bluetooth
Does anyone have any solution ?
Unfortunately the video plays too quickly for clear visibility, and pauses often made everything appear blurry.
= = = =
Did the repair center use the same power cord you have?
Can we check your outlet voltages?
That said:
Power off, unplug, open the case.
Remove dust and debris.
Inspect carefully to ensure all connectors, cards, RAM, jumpers, and case connections are securely in place.
My assumption is that something is gradually becoming loose due to expansion, contraction, and vibration.
It’s possible the shop only checked these things and didn’t notice that what seemed fixed was actually just moved or shifted.
A friend of mine faced a similar problem with his PC. After trying multiple returns (three times) to the store, it worked when he brought it back. At that time, he lived in a condo and something was wrong with the main power supply. We fixed it by using a UPS unit, which he also needed to charge properly. The PC would run for weeks or until the house lost electricity. When he moved to a new place, the issue disappeared completely.
The polarity in your wall outlet might be incorrect.
A basic tester like this can verify:
https://www.amazon.com.au/Fyearfly-...or...ket+tester&qid=1713540053&sr=8-4&th=1
If that doesn't work, consider using a UPS, which is a good option if your power supply is unstable.
Is that the sole model listed there? Inwin offers a few solid PSUs as well as some really poor ones; if you manage to obtain a reliable PSU, you should consider replacing it.
The issue could stem from a mix of inadequate home power and subpar PSU quality.