F5F Stay Refreshed Hardware Desktop Does my computer shut down unexpectedly?

Does my computer shut down unexpectedly?

Does my computer shut down unexpectedly?

N
NooLele
Posting Freak
847
04-08-2019, 10:49 PM
#1
Hi,
My computer is experiencing random crashes. I was playing non-intensive games such as Valorant and Overwatch at low settings. My PC would suddenly display a white screen and become unresponsive. After restarting, it functioned better for about two hours, except for a brief 2-second freeze, after which it crashed again on a dark grey screen.

I restarted again but it wouldn’t POST. I replaced the GPU, adjusted some RAM modules, and reset the CMOS—still no improvement. I left it idle for two days before trying once more, which succeeded. I managed to play around four hours of Valorant and then switched to Overwatch, encountering the same issue but with a light pink screen. After another restart, it returned to normal.

After logging into Windows, it crashed once more, showing a whitish greyish display. When trying to power on, it either worked for up to five minutes or started normally, but then the VGA debug LED lit up and the GPU logo turned off despite fans spinning.

I also replaced the thermal paste in case of overheating, but it didn’t resolve the problem. Any advice would be greatly appreciated.

Specs:
Mobo: MSI B450 Gaming Plus Max
CPU: Ryzen 5 3600
GPU: Zotac GTX 1080 Mini
RAM: 32GB Corsair Vengeance
PSU: Corsair 850 watt
N
NooLele
04-08-2019, 10:49 PM #1

Hi,
My computer is experiencing random crashes. I was playing non-intensive games such as Valorant and Overwatch at low settings. My PC would suddenly display a white screen and become unresponsive. After restarting, it functioned better for about two hours, except for a brief 2-second freeze, after which it crashed again on a dark grey screen.

I restarted again but it wouldn’t POST. I replaced the GPU, adjusted some RAM modules, and reset the CMOS—still no improvement. I left it idle for two days before trying once more, which succeeded. I managed to play around four hours of Valorant and then switched to Overwatch, encountering the same issue but with a light pink screen. After another restart, it returned to normal.

After logging into Windows, it crashed once more, showing a whitish greyish display. When trying to power on, it either worked for up to five minutes or started normally, but then the VGA debug LED lit up and the GPU logo turned off despite fans spinning.

I also replaced the thermal paste in case of overheating, but it didn’t resolve the problem. Any advice would be greatly appreciated.

Specs:
Mobo: MSI B450 Gaming Plus Max
CPU: Ryzen 5 3600
GPU: Zotac GTX 1080 Mini
RAM: 32GB Corsair Vengeance
PSU: Corsair 850 watt

B
ben_dragon
Senior Member
259
04-25-2019, 03:02 AM
#2
850 watt Corsair PSU details
Corsair is the manufacturer of this unit, and it claims an output of 850W. The model and its age are unclear. When attempting to boot my PC, it either functions normally for up to five minutes or powers on with all fans spinning, followed by the VGA debug LED activating and the GPU logo light turning off despite the fans still running. It might be wise to obtain a more stable PSU with at least 650W to ensure sufficient power delivery to both the system and GPU. Consider using DDU to remove all GPU drivers (Intel, AMD, Nvidia) in Safe Mode, then reinstall manually via the latest driver from Nvidia's support site, running the installer as an administrator.
MSI B450 Gaming plus max MOBO
What BIOS version is installed on your motherboard?
32 GB Corsair Vengeance RAM
Do you have a link to this RAM kit?
B
ben_dragon
04-25-2019, 03:02 AM #2

850 watt Corsair PSU details
Corsair is the manufacturer of this unit, and it claims an output of 850W. The model and its age are unclear. When attempting to boot my PC, it either functions normally for up to five minutes or powers on with all fans spinning, followed by the VGA debug LED activating and the GPU logo light turning off despite the fans still running. It might be wise to obtain a more stable PSU with at least 650W to ensure sufficient power delivery to both the system and GPU. Consider using DDU to remove all GPU drivers (Intel, AMD, Nvidia) in Safe Mode, then reinstall manually via the latest driver from Nvidia's support site, running the installer as an administrator.
MSI B450 Gaming plus max MOBO
What BIOS version is installed on your motherboard?
32 GB Corsair Vengeance RAM
Do you have a link to this RAM kit?

P
podbule
Junior Member
31
04-25-2019, 05:42 AM
#3
1. The PSU is a RM850e its just over a year old.
2. Will see if this is available to me, my friends all have PCs so I should be able to.
3. Okay thank you I will try this.
4. I have no clue, i just upgraded to this from a ROG hero viii, so I have not updated my bios at all/
5.
https://www.amazon.co.uk/dp/B082DH1FZR?r...asin_title
P
podbule
04-25-2019, 05:42 AM #3

1. The PSU is a RM850e its just over a year old.
2. Will see if this is available to me, my friends all have PCs so I should be able to.
3. Okay thank you I will try this.
4. I have no clue, i just upgraded to this from a ROG hero viii, so I have not updated my bios at all/
5.
https://www.amazon.co.uk/dp/B082DH1FZR?r...asin_title

J
JamboFTW_YT
Member
68
04-25-2019, 07:33 AM
#4
Is this a fresh problem?
If yes, what could have altered things before everything was fine?
re: 4. CPU-Z will indicate your bios level.
Check your RAM.
Execute memtest86+
It launches from a USB drive and doesn’t rely on Windows.
You can obtain it here:
Memtest86+ | The Open-Source Memory Testing Tool
Memtest86+ is a sophisticated, free, open-source, independent memory tester for 32- and 64-bit systems (supports UEFI & BIOS)
memtest.org
If you manage to complete a full scan with zero errors, your RAM appears to be in good condition.
Performing additional scans may occasionally reveal a problem, though it requires more time.
Unlikely to be necessary unless you strongly suspect a RAM issue.
J
JamboFTW_YT
04-25-2019, 07:33 AM #4

Is this a fresh problem?
If yes, what could have altered things before everything was fine?
re: 4. CPU-Z will indicate your bios level.
Check your RAM.
Execute memtest86+
It launches from a USB drive and doesn’t rely on Windows.
You can obtain it here:
Memtest86+ | The Open-Source Memory Testing Tool
Memtest86+ is a sophisticated, free, open-source, independent memory tester for 32- and 64-bit systems (supports UEFI & BIOS)
memtest.org
If you manage to complete a full scan with zero errors, your RAM appears to be in good condition.
Performing additional scans may occasionally reveal a problem, though it requires more time.
Unlikely to be necessary unless you strongly suspect a RAM issue.

S
Symphora
Member
177
05-07-2019, 10:25 PM
#5
I used DDU and everything is working well so far, I ran some benchmarks and haven't experienced any crashes yet. Thanks for your help. I'm hoping this resolves the issue.
😀
It crashed again.
S
Symphora
05-07-2019, 10:25 PM #5

I used DDU and everything is working well so far, I ran some benchmarks and haven't experienced any crashes yet. Thanks for your help. I'm hoping this resolves the issue.
😀
It crashed again.

H
Hypersnake
Member
208
05-07-2019, 10:48 PM
#6
The BIOS version is H.K0-AMD AGESA ComboAM4v2PI 1.2.0B
H
Hypersnake
05-07-2019, 10:48 PM #6

The BIOS version is H.K0-AMD AGESA ComboAM4v2PI 1.2.0B