Does my computer crash and restart unexpectedly?
Does my computer crash and restart unexpectedly?
Dear TH, after years in IT, I'm facing a persistent problem.
My PC randomly shuts down and restarts occasionally. It doesn't occur often, but it's frustrating when it happens.
It usually happens at night while I'm idle.
I've updated most drivers and run standard checks like SFC Scannow and DISM Checkhealths, yet nothing appears.
I'm asking if any of you can review my dump-file to help pinpoint the issue.
Thank you ahead of time for your time and assistance!
Welcome to the forums, newcomer!
Reflecting on the past, how long ago was that?
For your PC, here are the details in the format you requested:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the age of the PSU along with its make and model.
BIOS version for your motherboard at this time.
Using WinDBG, I reviewed your .dmp files. The trigger is WmiPrvSE.exe.
Thank you for your swift response! I'd say about 2 months or so ago was when it began.
Here's the information you have requested.
CPU: Intel Core i9 @ 3.6Ghz Coffee Lake
CPU Cooler: No idea, default that came with PC
Motherboard: Asus TUF Z390-Plus Gaming (LGA1151)
RAM: 32GB DDR4-3000 Corsair
SSD: Samsung 970 EXO+ NVME M.2 SSD
GPU: Nvidia GeForce RTX 4070
PSU: Corsair TX750M 750W - from 2019
Chassis: Don't matter ??
OS: Win11 25H2
Monitor: Don't matter ?
Bios Version: American Megatrends Inc. 2820, 06-01-2021
I'll check the WMIPrvSE.exe. Thank you
" WmiPrvSE.exe. "
AHH thats a process / exe ive not seen in awhile.
a while back I remember seeing odd things from this, I crashed the shizzz out of it as soon as I could and now I have less Problems.
Maybe that's just my broken version of windows though, Who knows!!
Anywhoms moving on; Titan is on right track thus far and in addition to that if your BIOS firmware is up to date and all drivers are up to date then my next suggestions are running a RAM test for a few hours and see if that yields and results. Does Memtest86+ still exist? Maybe this forum has other suggestions for RAM testing now, I am not sure.
Then next testing power supply.
However if these BSOD's or crashes are not consistent then it may not be hardware related at all, how old is this install of windows?
It may be time to consider data back up, full wipe of drive and reinstall. ( AKA Nuke it from orbit)
I'm struggling to confirm if the problem is RAM-related, as most crashes happen when the PC isn't in use and occur sporadically. I plan to run a Memtest, though it still exists. My main suspicion is drivers might be involved, but there are many possible driver causes, so I hope the dumps will reveal something new.
It's not the PSU that seems to be the cause. Because the issue involves IRQL, it suggests something is accessing resources it shouldn't.
Therefore, if I were in your place, I would safeguard the data and destroy it from orbit.
Exactly what transpires when the problem arises? Do you witness a BSOD, or does the system simply restart right away? Is there a black screen before it restarts? Have you attempted to reset the CMOS? Would you like to check if the issue appears after a clean boot with only essential programs running?
I rarely encounter it, but when I do, it causes a BSOD. It turns blue and then restarts. I've attempted to reset the CMOS, but it's difficult to determine if it happens frequently since there can be days in between.
I am certain you might have performed some of these actions, but please verify again to ensure up-to-date information for this thread. I would examine the SMART data on your drives to detect any errors. Next, perform four or more passes with MemTest86. If XMP is enabled, consider disabling it temporarily. Such intermittent problems could stem from faulty memory, though this is uncommon. Inspect the pins in the socket. Verify that CPU, GPU, and chipset temperatures are normal. Are you using an AIO liquid cooler for the CPU? Look for any leaks. AIO pumps typically fail after 3 to 5 years. Re-seat the memory if necessary. If none of these steps reveal the cause, the issue likely lies with the motherboard or CPU, assuming it's a hardware problem.