F5F Stay Refreshed Hardware Desktop Does enabling TPM lead to the 0xc00000e9 issue?

Does enabling TPM lead to the 0xc00000e9 issue?

Does enabling TPM lead to the 0xc00000e9 issue?

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BenstoLP
Junior Member
48
04-23-2021, 11:45 PM
#1
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Hello, I'm facing an issue after enabling TPM in BIOS. A blue screen appears with the message about a device problem and error code 0xc00000e9. I don't know what to do since I can't install Windows 11. My motherboard is an Asus Tuf B450, and I've rolled back the BIOS from version 4002 to 3810 without fixing the problem. My system details are: ASUS TUF B450, Pro S, 16 GB RAM, Ryzen 5 2600, and an X570 processor.
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BenstoLP
04-23-2021, 11:45 PM #1

photo
Hello, I'm facing an issue after enabling TPM in BIOS. A blue screen appears with the message about a device problem and error code 0xc00000e9. I don't know what to do since I can't install Windows 11. My motherboard is an Asus Tuf B450, and I've rolled back the BIOS from version 4002 to 3810 without fixing the problem. My system details are: ASUS TUF B450, Pro S, 16 GB RAM, Ryzen 5 2600, and an X570 processor.

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sabre06
Member
82
04-25-2021, 09:36 PM
#2
navigate to bios setup, turn off secure boot, restart and return to bios, then clear the tpm, restart again to bios, activate secure boot and verify it's active, ensure platform keys are registered
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sabre06
04-25-2021, 09:36 PM #2

navigate to bios setup, turn off secure boot, restart and return to bios, then clear the tpm, restart again to bios, activate secure boot and verify it's active, ensure platform keys are registered

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Monsterman89
Junior Member
13
04-29-2021, 06:45 AM
#3
Do you understand if resetting the TPM is identical to clearing the secure boot key, or are you unsure about the process?
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Monsterman89
04-29-2021, 06:45 AM #3

Do you understand if resetting the TPM is identical to clearing the secure boot key, or are you unsure about the process?

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Cheung14
Junior Member
6
04-29-2021, 07:27 AM
#4
It should be included in the TPM settings, may I share a picture of your bios TPM page?
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Cheung14
04-29-2021, 07:27 AM #4

It should be included in the TPM settings, may I share a picture of your bios TPM page?

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AlmightyEag
Posting Freak
785
05-06-2021, 09:52 PM
#5
The document is a link to a file hosted on Google Drive.
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AlmightyEag
05-06-2021, 09:52 PM #5

The document is a link to a file hosted on Google Drive.

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strumpan001
Junior Member
13
05-07-2021, 12:13 PM
#6
for the pending operation, perform a TPM clear, then press f10 to save and exit. Secure boot must be disabled initially because it prevents TPM modifications. After clearing, you can re-enable secure boot and register platform keys.
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strumpan001
05-07-2021, 12:13 PM #6

for the pending operation, perform a TPM clear, then press f10 to save and exit. Secure boot must be disabled initially because it prevents TPM modifications. After clearing, you can re-enable secure boot and register platform keys.

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iFtonix
Member
116
05-08-2021, 04:16 PM
#7
I disabled secure boot, restarted, cleared the TPM, restarted again, and turned it back on. But the issue persists.
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iFtonix
05-08-2021, 04:16 PM #7

I disabled secure boot, restarted, cleared the TPM, restarted again, and turned it back on. But the issue persists.

D
Dorito977
Member
177
05-08-2021, 08:56 PM
#8
Hello, I tried a different CPU and the issue disappeared, so I believe the problem lies with my CPU 😔😔😔
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Dorito977
05-08-2021, 08:56 PM #8

Hello, I tried a different CPU and the issue disappeared, so I believe the problem lies with my CPU 😔😔😔

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gogofrgl1234
Senior Member
718
05-09-2021, 09:55 PM
#9
the new cpu has removed the tpm, which might mean your bios isn't clearing it correctly, leading to this problem returning
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gogofrgl1234
05-09-2021, 09:55 PM #9

the new cpu has removed the tpm, which might mean your bios isn't clearing it correctly, leading to this problem returning

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JBeast2014
Member
169
05-11-2021, 07:17 PM
#10
What actions should I take if the issue is linked to the CPU? Since reapplying the CPU didn't resolve the problem, and the technician previously identified the CPU as the cause, consider further diagnostics or professional evaluation.
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JBeast2014
05-11-2021, 07:17 PM #10

What actions should I take if the issue is linked to the CPU? Since reapplying the CPU didn't resolve the problem, and the technician previously identified the CPU as the cause, consider further diagnostics or professional evaluation.

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