Do you need to know about QuestionBSoD on an ASUS ROG Zephyrus G15?
Do you need to know about QuestionBSoD on an ASUS ROG Zephyrus G15?
I need help figuring out why my notebook is showing BSoD. My laptop is an ASUS Zephyrus G15 with an AMD Ryzen 9 4900HS CPU and Radeon Graphics, plus 16 GB of RAM running Windows 11 Home 21H2 on a GeForce RTX 2060 with Max-Q Design. I completely removed everything from the system, reset it, reinstalled Windows 11 Home, and let the automatic update start. Now BSoD keeps happening, but I think Microsoft Store updates are causing the problem since there are so many new things coming out at once. Here is a minidump file if that helps: https://www.dropbox.com/s/eoybpr7t03tfgp...1.zip?dl=0 Thanks a lot
Step 1 - Remove all updates for windows 11, turn off internet cable, skip update checks again. Step 2 - Install the asus network chip cards, graphics cards and USB drivers. Step 3 - Let windows 11 get some updates but stop downloading them immediately. Step 4 - Go to settings and unmark things like recommended or optional updates for beta testing. Step 5 - Plug the internet back in and check what new update options show up now. Step 6 - Run through the list of drivers from step 2 and right click on each one to hide it if you want. Just know, windows 11 is still a work-in-progress project.
thank you for your reply, i don't know when the black screen of death (BSoD) will happen again so let me tell my problems to see if that helps. Before that, i was using windows 10 and the BSoD is driving me crazy, i have tried many methods but none worked at all, so i upgraded to windows 11 hoping it would help, but obviously it didn't work. so now i'm throwing everything away but the problem keeps coming back. in these situations, the black screen of death happens more often before downloading big files from steam or the xbox app. sometimes the power goes out while using the computer. even in safe mode the BSoD never stops happening so i am confused if it is a hardware issue or a software problem i have run hard drive checks and ram checks to see if they are damaged but both seem fine.
What codes are you getting? I asked a friend to fix the dumps, so he might be sleeping now. If it works after a clean install and was on Windows 10 before, it's probably not software. Which model is that one for? Asus has three: GA503RW, GA503RM, or GA503RS. Maybe there isn't much difference between them. What BIOS version are you running? I can check the system info app by looking at the row under Processor name next to the Bios Version/Date header. Safe mode is less stressful and doesn't need drivers, so if it crashes, that means drivers or hardware. It's not a perfect test. How much storage do you have? lol. Do you mean not finished yet? Like Windows 10 isn't even done.
Thanks for getting back to me! BSoD codes are really random and confusing. I looked at two pages that said they weren't handled correctly: irql_not_less_or_equal and page_fault_in_nonpaged_area. My computer is a GA502IV (https://www.asus.com/supportonly/ROG Zephyrus G15/HelpDesk/) with BIOS version 300. I have an SSD that has both Crucial and Kingston drives on it. Before the Windows installation, I tried putting it in the Kingston drive but BSoD still happened. Now I removed the Kingston drive and only the Crucial one is left.
It probably isn't storage because things are happening everywhere at once. How did you check how much RAM you have? Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, anything else might be the reason for BSOD. Remove or replace any ram sticks that show errors. Memtest comes as a bootable USB so you don't need Windows to run it.
I will start by downloading autorun64.exe from Autoruns for Windows - Sysinternals | Microsoft Docs and then delete or disable radiocontrol.sys and restart to see if you still get bugcheck. (this is my best guess but there are other drivers to look at) I would also run cmd.exe as an admin and run dism.exe /online /cleanup-image /restorehealth to fix windows files that have been changed. You might want to turn off virtual memory, restart, and turn it back on so we can dump any bad stuff hiding in pagefile.sys trying to find why the computer is crashing. open cmd.exe as an admin and run fltmc.exe filters here are my filters for windows 10: bindflt wdfilter storqosflt wcifs cldflt filecrypt luafv npsvctrig wof fileinfo (trying to see if you have a filter that could have caused the crash). --------------------- I will check the logs first, then go back through them. most recent crash: invalid op code this means the CPU tried to run some data as code. the top half of memory address looks fake it is not a valid kernel address. machine info: bios version 5.16 firmware version 3.13 bios ga5021v.300 date 2/14/2022 computer asustek product rog zephyrus g15 ga5021v_ga502iv with cpu ramdyson ryzen 9 4900hs and radeon graphics cpu current speed 2994MHz 3 window core files have been modified in memory lots of custom asus files installed system up timer was 9 minutes ------------- second crash cpu instruction pointer misaligned ended up writing to a bad memory address (73) only 1 windows file has been modified code running from outside of a known module ------------ bugcheck happened because the stack overflowed while running microsoft malware scan. the error came from ntfs (nt filesystem) calling a file filter before it failed. failure was in a cleanup routine. ------------ crash was an access violation in nt kernel address looks good call was from svchost.exe which looked like it started from kernel but not inside a module
Thanks for all your suggestions! I'm currently on a business trip and can't test those bugs yet, but I'll keep you posted once things are ready. Really grateful for everyone's ideas.