Do you need assistance with another BSoD?
Do you need assistance with another BSoD?
After the BSoD I shared here: https://forums. the PC has been stable for nearly a week, but today it started having another issue. The computer was idling, with Discord and Steam running in the background, possibly along with a Firefox tab. I didn’t use the PC when the BSoD occurred. Event Viewer Report: - Bugcheck Code: 80 - Parameter values: 0xffffcb88ce367120, 0x0, 0xfffff807a0a3c3e6, 0x2, 0, 0, 0 - Sleep in progress: 0 - Power button timestamp: 0 - Boot app status: 0 - Checkpoint: 0 - Connected standby in progress: false - System sleep transitions to on: 0 - Lid reliability: false - Input suppression state: 0 - Power button suppression state: 0 - Lid state: 3 - WHEABootErrorCount: 0 A Dump file has been generated and is available for download.
it appears windows display manager named direcx is connected to the bugcheck. (trying to read from an invalid address)
notes: e2fn.sys 2024-02-20 07:03:27
gna.sys 2023-08-11 03:25:02
9: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3418
Component Info = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Config Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0
ID = REG_SZ Intel64 Family 6 Model 183 Stepping 1
ProcessorNameString = REG_SZ Intel® Core™ i7-14700K
Update Status = REG_DWORD 6
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 12b00000000
: kd> !sysinfo machineid
Machine ID Info [From Smbios 3.6, DMIVersion 0, Size=5193]
BiosMajorRelease = 5
BiosMinorRelease = 27
BiosVendor = American Megatrends International, LLC.
BiosVersion = H.70
BiosReleaseDate = 09/27/2024
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = MS-7E06
windows files seem fine, except ucx01000.sys shows a checksum mismatch in the debugger. (may still function but doesn't align with the official Microsoft driver on the server)
Current Speed 3366MHz
(odd number for a cpu speed)
cpu release oct 2023
gna.sys = Gaussian and Neural Accelerator
I don’t notice anything clearly incorrect, but usually with an issue like this you should begin by updating the graphics driver. Your version seems up-to-date.
igdkmdn64.sys Fri Oct 18 12:04:11 2024
e2fn.sys appears to be an Intel network driver.
You may wish to run the Intel driver updater from here and check if it detects an update:
https://www.intel.com/content/www/us/en/...etect.html
Alternatively, you can just wait for the next bugcheck and submit a report.
I’ve observed crashes in the desktop windows manager before, but they were linked to a program running as an extension of DWM.exe
Initially, thank you for your time. I reviewed the Intel Driver Assistant and found only the following graphic driver selected:
Intel® Arc™ & Iris® Xe Graphics - Windows*
Description:
This download installs Intel® Graphics Driver 32.0.101.6458/32.0.101.6257 (WHQL Certified) for Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.
Based on the CPU specifications, the i7 14700k should have an integrated card named: UHD Graphics 770, which doesn’t appear in the list provided, and the igdkmdn64.sys file seems to relate to the integrated graphics card (which I don’t use with a 3070). Should I proceed with downloading and installing it regardless?
Concerning e2fn.sys, this appears to be from Intel Ethernet controller I226-V. The Driver Assistant doesn’t detect any updates for this. I recall updating the Ethernet controller drivers about ten days ago because the PC wouldn’t recognize any Ethernet connection every five boots. It worked once I did that. I downloaded the latest drivers directly from the motherboard support site, which are still available today.
I also checked in Windows and discovered two versions of this file in
C:\Windows\System32\DriverStore\FileRepository: one dated June 7th 2022 and another on July 2nd 2024, matching the one I downloaded for the update. Should I take any action with this?
I checked the connection between this thread and the one linked in your first post. They seem to be entirely separate topics.
Regarding the hardware concern, we can at least eliminate a physical issue and consider it likely tied to software or drivers, though faulty hardware remains a possibility.
Well, Windows seems quite basic. Updating the Intel driver doesn’t actually make it the active default. Also, when you ask the Control Panel to choose the active driver, it displays a list of all previous Intel and Microsoft drivers, but they all appear identical because the version or date isn’t shown. So you need to open cmd.exe with admin rights, then execute pnptuil.exe /e > outfile.txt. Review the file to locate the old driver names with oem.inf extensions and remove them one by one (don’t delete the latest versions you intend to install). Once done, return to the Control Panel and proceed with the installation. When prompted, select “let me pick the driver on my machine/ or disk.” If a driver appears from the FileRepository folder, it indicates a plug-and-play setup. Often, an installer removes the old file, and plug-and-play detects the need for a new driver, then reinstalls it directly from the store, causing the update to fail. To resolve this, start cmd.exe as administrator, stop the plug-and-play service, run net.exe /stop "plug and play". After the third-party updates finish, restart the system or execute net.exe /start "plug and play". This process can be tricky, especially with certain drivers like the network driver. I recall a similar issue with an Intel chip that needed a driver update to disable a specific function.
If you remember correctly, there was a genuine flaw in the Intel chip itself, requiring a driver update to resolve the problem.
I’d consider updating the CPU GPU driver and Sound driver if possible.
I refreshed the integrated graphics card drivers (Intel Driver Assistant now shows everything is current), updated the audio drivers using those available on the manufacturer's website, and also installed the GNA drivers while doing so. I also ran the pnputil utility in the command prompt, identified the network driver versions, and discovered that two versions of the e2fn.inf file are present:
Published name : oem50.inf
Driver package provider : Intel
Class : Network adapters
Driver date and version : 02/20/2024 2.1.4.3
Signer name : Microsoft Windows Hardware Compatibility Publisher
Published name : oem24.inf
Driver package provider : Intel
Class : Network adapters
Driver date and version : 05/30/2022 2.1.1.14
Signer name : Microsoft Windows Hardware Compatibility Publisher
The newer file matches the current driver version and date shown by Device Manager, while the older ones correspond to driver versions still stored in the repository but not actively used. When checking Device Manager and selecting an update for the network adapter drivers, both versions appear, allowing you to choose either. The currently installed ones should be sufficient.
Among the files mentioned earlier, ucx01000.sys was left untouched since I’m uncertain which update is required. From what I understand, it relates to USB port handling but the specific device isn’t clear. Do you have any details about this one?
Thank you for your time.