Do you have trouble connecting to your network? Are you getting constant breaks with Wi-Fi and wired connections?
Do you have trouble connecting to your network? Are you getting constant breaks with Wi-Fi and wired connections?
Hello, I've been having trouble for over half a year. Every five minutes, my whole network drops connection for thirty seconds to sixty. Then error logs keep popping up saying something like "ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received" about three thousand times. I tried almost everything. I restarted my router, rebooted the whole thing, did a factory reset, and even reset the signal settings. Nothing worked. My ISP techs came out many times to check both inside and outside cables, but told me they were fine. I tightened up coaxial cables as much as possible and took out all splitters, but it didn't fix anything. Even swapping the router for a brand new one didn't help. I've tried messing with internal settings on my router and even changing PC settings that aren't supposed to be related here. The upstream and downstream levels look fine enough in my opinion. At this point I'm considering just switching ISPs, but before doing that, I'd like to try again because maybe someone could figure it out. A few more things to know - this is happening on both Wi-Fi and wired connections, and it affects every device we have here. We live in an apartment building. My router is an ARRIS Surfboard TG3452, though the same issue happened with my old NETGEAR c7000v2 too. My ISP is Breezeline Below. Here are some of my screenshots showing the upstream/downstream levels and those error logs. Error logs - https://imgur.com/a/DFtzwCo View: https://imgur.com/a/DFtzwCo Upstream & Downstream levels - https://imgur.com/a/AkYOwbr View: https://imgur.com/a/AkYOwbr
Try 24 hours. = = = = With the entire network affected all must be looked at again. Do not know if the ISP really tested cables, connectors, and so forth. Techs are often under much pressure and will change out a splitter. And all seems to work as can and does happen with intermittent problems. They leave, problem "resolved". Then you get the errors again. After reading back, noted that splitters had been removed which made me think of some other possibilities. How are any unused coax cables terminated? There are special terminators that should be used versus just some "dust cap". FYI: https://blog.solidsignal.com/tutorials/t...sed-ports/ = = = = Sketch out a diagram of your network starting with...
Check Reliability History or Event Viewer on your PC for any error codes, warnings, or messages right when things break. Reliability History is easier to use and shows a clear timeline of what happened. Event Viewer takes more time to read because it needs more effort to understand. To help with Event Viewer: https://forums. = = = = Is this router? https://www.amazon.com/Surfboard-TG...3?...393&sr=8-3 About the connection (line diagram where ---> means an Ethernet cable): Internet Service Provider (Breezeline) = coaxial cable ==> Modem (make/model) --->[WAN Port] Arris Router [LAN ports] ---> wired stuff and ~~~ Wireless ~~~ > Wireless devices. Note: The TG3452 is a modem/router that combines both roles, so you might not have a separate modem. Please edit this diagram as needed for your setup. = = = = For now, try turning off IPv6 on all network devices to start helping things work better.
Yeah, that router is fine and you have the right setup picture. I tried turning off IPv6 before and thought I did it right, but the router is still showing DHCPv6 lease time. I don't know exactly how all this works, but I guess if IPv6 was turned off there wouldn't be any lease time for it? Can you tell me if that's true or false? I just looked at Event Viewer and Reliability History and everything looks okay most of the time; I don't see any errors or warnings. The messages that pop up are mostly from other apps. I think these disconnects probably won't show up on either Event Viewer or Reliability History, because even though Windows says you're connected to the internet, nothing loads, videos buffer, or pages take a long time to load. This happens on my phone too; it still says I'm connected to WiFi, but videos start buffering or pages slow down.
Something is wrong with your pictures for me to fix. Have you checked your modem logs around when things start failing? If you see messages like sync errors or a lot of no-ranging responses, that usually means the link isn't working anymore. Sometimes, if you look at the lights on your modem while it's going down, you'll be able to tell what's happening just by looking at them.
Open the Command Prompt and run the command ipconfig /all without putting it in quotes. Then send me what you see on the screen.
Here is the Windows network info, written in simple words:
* **Name of my main computer:** Node Type is "Hybrid". My IP address is 192.168.0.17 on the preferred subnet (subnet mask 255.255.255.0). The lease started Friday, May 12, 2023 at 2:07 PM and will expire Tuesday, June 19, 2159 at midnight.
* **Default settings:** My default gateway is 192.168.0.1. I use two DNS servers (Google's): 8.8.8.8 and 8.8.4.4.
* **Other options:** Windows WINS Proxy is off, Realtek Ethernet Adapter 1 uses DHCP to get settings automatically. My IP for the second adapter is also 192.168.0.1.
* **Second Adapter (Realtek):** This one says "Media disconnected" right now.
* **Third Adapter (TAP-Windows):** Also showing as "Media disconnected".
* **Fourth Adapter (TAP-VyprVPN):** Still says "Media disconnected".
* **Fifth Adapter (TAP-NordVPN Windows):** Says "Media disconnected".
* **Wi-Fi:** The Wireless LAN adapter is also down.
* **Ethernet 2, 3, and 4:** All three are showing as "Media disconnected" for the second, third, and fourth adapters respectively.
* **Bluetooth:** This one says "Media disconnected", but it's actually a Bluetooth device connected to my network (Personal Area Network).
All adapters have been configured automatically using DHCP.
My old Netgear router would show errors like "T3 or T4 timeout no ranging response recieved" or "Received response to broadcast maintenance, but no opportunities recieved" whenever my connection dropped off. Those were what I remembered seeing back then, even though the router is gone now and I can't look at it anymore. The new router just shows a different error message: "ti_dhcp6c: 72001009-DHCPv6 - No Advertise or Reply Received x times" when things go wrong. I always thought this was the same kind of problem as before, just written in new words.
From the command line: Lease Obtained... It says May 12, 2023. But it expires on Tuesday in the year 2159? That is really strange. Maybe it is just a default setting that got saved incorrectly. One thing I could do is check if this IP address is stuck and can't be used again by other devices. It's not sure yet, but maybe the router is broken or there are too many old leases using up all the addresses. However, if the old router had the same problem, then that might be why it happened. Do you have access to change this setting? You could go into the router settings and make the lease time 1 week instead of forever. Just make sure someone approves that change when you hit "Save." Click something like "Yes," "Ok," or "Confirm." Then wait a little bit and see if your internet starts working again.