Do laptops get stuck on their own?
Do laptops get stuck on their own?
Hey, I have a Lenovo Y700 laptop and it randomly shows blue screen or yellow screen of death errors. Even though games keep crashing, my system temperature is normal according to HWInfo. I've tried reinstalling Windows many times but I'm really stuck with no options left... My specs are: an i5-6300HQ processor, an Nvidia GeForce 960m graphics card, 16GB of RAM, a DDR4 memory stick running at 2133 MHz (both sticks have the same speed), 128GB of SSD storage, and a 1TB HDD. If anyone has any suggestions or opinions, I would really appreciate it if you could send me a link to an Event Viewer log file named crashes.evtx on drive.google.com
Your event log link won't work without an invite code. You need to make it public so anyone can see it. If you have two different DIMM (Memory/RAM) sticks installed, even if they are the same speed, that could be causing the crash. Try taking one stick out and checking if the crashes go away. Then swap that stick with the other one and try again. Also, make sure your BIOS is up to date and your drivers from the Lenovo support page for your specific laptop model are installed. Do not use third party or "driver updater" files. Instead, use only the latest drivers available on the Lenovo support page for your exact laptop model AND submodel. Submodels matter because different ones have different hardware and requirements.
Sorry, link fixed, yeah I tried taking out one ram stick and then using one more stick in place of it. My laptop would get crazy fast at 100% CPU usage and just sit there doing nothing. I even ran memtest86 for eight hours with each stick alone to check them. Then I ran the test with two sticks for about eight hours and no errors came up. Tried only drivers coming from my Windows update, nothing else helped. I reinstalled windows but kept drivers updated or downgraded using the lenovo app or website on it. Same thing happened again. Also, I upgraded the BIOS and then went back to a lower version since they were the same. Maybe the SSD is broken? Sometimes my wifi or bluetooth just breaks randomly and I have no choice but to restart my laptop to turn it back on. The ram manufacturer is different but I bought them both with the same speed, same CL rating, and same voltage.
Mixing RAM sticks is usually dangerous, even if they look the same. I have seen many crashes where bad memory caused system failures. The best way to buy memory is to get matched sticks together. It's also a mistake to filter the system log before uploading it. Warning messages often hold useful info, and sometimes even normal info can help too. There are lots of these entries... Code: Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 04/07/2023 17:37:02 Event ID: 1 Task Category: None Level: Error Keywords: WHEA Error Event Logs User: LOCAL SERVICE Computer: DESKTOP-QLLFDVA Description: A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event. There is thus a hardware issue on there somewhere. There also seems to be an issue with the NVidia graphics driver nvlddmklm.sys, there are an unusually large number of nvlddmkm.sys messages in there. The dumps may help shed more light on these. You might want to upload the dump files, they will be in C:\Windows\Minidump, zip them all up and upload the zip file, either here or to the cloud with a link to it here (be sure to make it public).
I posted my raw event logs and crash dumps because there aren't many available, though I hope that helps a little bit. My computer is Google Drive (drive.google.com). Yeah, I'll probably need two new identical RAM sticks soon. The graphics card acts weird too, but things started going wrong at the same time as those Blue Screen of Death messages. I also tried reinstalling the drivers by doing a full clean for the GPU. Thanks for the reply.
Having looked through the five dumps I'm of the opinion that this is a bad RAM problem. My reasons for saying this are... None of the dumps have any third-party drivers on the call stack. That's often a good indication of a hardware cause. Two of the dumps failed with an 0xC000005 exception code, that's an invalid memory (RAM) access. One of the dumps fails with a stack pointer error in the igdkmd64.sys driver (the Intel graphics driver). Whilst this could be a driver error it could also be a RAM problem. One of the dumps fails with a 0xC0000142 exception code, that's a dll initialisation failure - most likely because the copy in memory (RAM) is corrupted. One of the dumps fails a Microsoft kernel function (nt!KiTimerWaitTest) with an invalid memory allocation whilst running at an elevated IRQL. That is almost certainly a memory (RAM) error. In addition to the above (albeit circumstantial) evidence, one of the 0xC0000005 dumps explicitly points to a memory (RAM) error... Code: *** Memory manager detected 5 instance(s) of page corruption, target is likely to have memory corruption. Either one or other (or both?) of those RAM sticks are bad or they are badly mismatched. RAM should be bought in packs of matched RAM, never singly. It's not just the speed that matters, the voltages and all the timings must match. When you say here that the CPU went crazy on one RAM stick... That's indicative of that RAM stick being bad. Was the laptop stable on just the other RAM stick? If you want 16GB of RAM in two sticks (which is wise, so that you benefit from dual-channel mode), then you should buy two RAM sticks together in a pack - but be certain that the RAM is suitable for your laptop.
For three years I had this thing because it was my original ram. Then I added 4GB more so it got up to 8gb (it was way too expensive back then). It worked fine for about a year, but things started going wrong. So I took the extra 4gb out and everything worked well, but it just felt really slow. I bought an 8gb stick instead and it lasted maybe one week before breaking down again. Then when I tried swapping different ram sticks in, my PC would crash or act crazy no matter which one I used. Wow, looking at this you're a pro here, so I was wondering if trying a whole new ram kit would fix the problem. I guess now I'm pretty sure it will, so I'm gonna buy a 2x8gb kit and test it out. The first stick was 2133mhz but when I read the manual, this laptop says it can handle up to 2667mhz. Should I give it a try at that speed or just stick with what I have?