Display issues and frequent shutdowns are occurring.
Display issues and frequent shutdowns are occurring.
Hi, my name is here with some questions about your RTX 2080ti. You bought it from Facebook and everything seems to be working okay in Task Manager and GeForce Experience. All drivers are up to date, but you’re experiencing crashes after loading certain games or under heavy usage. It only affects the apps, not the whole PC. You’ve reinstalled Windows, used DDU, and turned off XMP for RAM. Despite these steps, the issue persists. Could you share which games or tasks trigger the problem?
Consider switching to two separate power cables. Adjust settings like downclocking or limiting frame rate, then gradually increase until stability returns. For example, you might succeed at around 80%. Also, switch from gaming drivers to studio drivers and use very old versions.
It already has two distinct power cables, and reducing clock speed with MSI Afterburner still produces identical outcomes. Using these older drivers yields the same result. No changes detected.
The fans are definitely excited, but is the thermal paste actually the problem if the system crashes in just three seconds? It’s unlikely there would be enough time for it to warm up.
It could be struggling. Cutting-edge cards usually show up first. Open Device Manager, inspect the details, and verify if any error codes appear. Code 43 indicates this issue. How are the temperatures displayed in HWMonitor during stress tests? Make sure your voltages match ATX standards—reference the Wikipedia page for ATX specifications. When problems occur, what entries show up in Event Viewer?
The thermal paste or pads are allowing direct contact between the chips and the cooler. It’s likely the chips will overheat within three seconds if the paste dries out or the pads separate. I generally wait to rule out other issues before opening the graphics card, but since you didn’t find any problems with the power supply, software, or other components, there’s little else to investigate.
Zero error codes in the device manager. Difficulty achieving a stable temperature within three seconds was noted. According to HWMonitor, temperatures can reach up to 45 degrees maximum, and the hotspot may hit 61 degrees at its peak. The voltage readings for the GPU were around 1.05, which seems reasonable. The crash appears limited to the application itself; the event viewer shows the issue with heaven.exe (version 1.0.0.0) at timestamp 0x511b9e02. A fault was detected in d3d11.dll (version 10.0.19041.4355) with code 0xc0000005, fault offset 0x0014d41c, and process ID 0x38bc. The application started at 0x01dac8620027b900, located at C:\Program Files (x86)\Unigine\Heaven Benchmark 4.0\bin\heaven.exe. The faulting module path is C:\Windows\SYSTEM32\d3d11.dll. Report ID 6422890b-8861-41ec-a6b2-d408f5126be6.
I should have mentioned HWInfo There should be some readings near 12V, which a GPU requires. The ATX spec says it should be between 11.4 and 12.6V. If it fell outside that range, you'd know there was an issue with the PSU, not that I would assume it caused this problem. Please check back on it periodically, especially if you let it sit for a few days—that’s not very helpful. I really hoped for a clearer error message. It might be useful if all your crashes are related to DX11. I’d actually suggest trying to get your money back if possible.
Your 3D applications relying on DirectX are failing due to GPU issues. The next step should be testing the GPU on another PC if feasible. Eliminate all hardware possibilities. Apart from power constraints, the most probable cause is a defective card. Unfortunately, this issue frequently occurs for buyers purchasing used items on sites like Ebay or Facebook Marketplace, particularly when the product wasn't verified beforehand. If you didn’t test it prior to purchase, it’s likely the problem was present, and you might have received a faulty component.