F5F Stay Refreshed Hardware Desktop Display image not visible.

Display image not visible.

Display image not visible.

Pages (2): 1 2 Next
D
dashriptide
Junior Member
16
01-22-2021, 09:31 AM
#1
You recently purchased a new computer and completed Windows installation and updates. Your monitor stopped working after a reset, logging in with credentials, then turning off again. After reinstalling Windows and updating drivers, the issue persisted only after installing your graphics card driver. Resetting to safe mode and performing a clean install of the latest drivers helped, but the problem continued. The PC functions normally after uninstalling all drivers, yet connecting via Ethernet causes the monitor to black out and then restart. You've used both HDMI and DisplayPort connections, and your current setup includes a Ryzen 5800X, 3070 Ti, and an Asus Prime B550M. Please let me know if you need further assistance.
D
dashriptide
01-22-2021, 09:31 AM #1

You recently purchased a new computer and completed Windows installation and updates. Your monitor stopped working after a reset, logging in with credentials, then turning off again. After reinstalling Windows and updating drivers, the issue persisted only after installing your graphics card driver. Resetting to safe mode and performing a clean install of the latest drivers helped, but the problem continued. The PC functions normally after uninstalling all drivers, yet connecting via Ethernet causes the monitor to black out and then restart. You've used both HDMI and DisplayPort connections, and your current setup includes a Ryzen 5800X, 3070 Ti, and an Asus Prime B550M. Please let me know if you need further assistance.

Z
ZariPi
Junior Member
17
01-22-2021, 09:36 PM
#2
I might consider refreshing your motherboard's BIOS to the newest release and the graphics card's VBIOS before trying those updates again, then observe the outcome.
Z
ZariPi
01-22-2021, 09:36 PM #2

I might consider refreshing your motherboard's BIOS to the newest release and the graphics card's VBIOS before trying those updates again, then observe the outcome.

K
Kyokushin_YT
Member
184
01-22-2021, 10:31 PM
#3
K
Kyokushin_YT
01-22-2021, 10:31 PM #3

L
LilStege
Member
205
01-23-2021, 03:59 AM
#4
No, flashing Bios on a GPU is abnormal and invalidates your warranty. Your best path is to RMA the GPU if we find that as faulty. But let's have the full specs. of your PC first please, including PSU.
L
LilStege
01-23-2021, 03:59 AM #4

No, flashing Bios on a GPU is abnormal and invalidates your warranty. Your best path is to RMA the GPU if we find that as faulty. But let's have the full specs. of your PC first please, including PSU.

D
Daimond_swag
Member
50
01-23-2021, 07:43 AM
#5
Corsair Force MP600 1TB Corsair HX850 80 PLUS Platinum Kingston FURY Beast Black DDR4, 3200MHz, 32GB Zotac RTX 3070 Ti Trinity Ryzen 7 5800X ASUS Micro ATX PRIME B550M-A Windows 10 Pro. Need anything else?
D
Daimond_swag
01-23-2021, 07:43 AM #5

Corsair Force MP600 1TB Corsair HX850 80 PLUS Platinum Kingston FURY Beast Black DDR4, 3200MHz, 32GB Zotac RTX 3070 Ti Trinity Ryzen 7 5800X ASUS Micro ATX PRIME B550M-A Windows 10 Pro. Need anything else?

M
ma9620
Junior Member
33
01-26-2021, 11:40 AM
#6
Begin by removing incorrect software and adding a fresh nVidia driver for your GPU. Download the D.D.U. file from the provided link and the official nVidia driver from their site. Enter safe mode via Microsoft support instructions, then run DDU to select only GPU drivers. Uninstall existing ones and restart your system. Apply the downloaded drivers, skipping Microsoft’s standard VGA setup. If the video driver still doesn’t work after restart, re-download the studio drivers and repeat the process. If issues persist, contact the manufacturer for a replacement.
M
ma9620
01-26-2021, 11:40 AM #6

Begin by removing incorrect software and adding a fresh nVidia driver for your GPU. Download the D.D.U. file from the provided link and the official nVidia driver from their site. Enter safe mode via Microsoft support instructions, then run DDU to select only GPU drivers. Uninstall existing ones and restart your system. Apply the downloaded drivers, skipping Microsoft’s standard VGA setup. If the video driver still doesn’t work after restart, re-download the studio drivers and repeat the process. If issues persist, contact the manufacturer for a replacement.

D
DokiBaby
Junior Member
34
01-26-2021, 05:30 PM
#7
Are you sure the ASUS MB drivers were downloaded from their site? The chipset should be installed first, then the GPU.
D
DokiBaby
01-26-2021, 05:30 PM #7

Are you sure the ASUS MB drivers were downloaded from their site? The chipset should be installed first, then the GPU.

R
ReborntoKill
Posting Freak
821
01-26-2021, 07:11 PM
#8
You should install the appropriate drivers for your motherboard. Downloading them from the ASUS website is a good starting point, but make sure they match your specific hardware model.
R
ReborntoKill
01-26-2021, 07:11 PM #8

You should install the appropriate drivers for your motherboard. Downloading them from the ASUS website is a good starting point, but make sure they match your specific hardware model.

K
kechum123
Member
51
01-30-2021, 12:05 PM
#9
Did they not provide you with any installation software at all ? Yes, these need installed before GPU, leave that for last - https://www.asus.com/motherboards-compon...ME-B550M-A
K
kechum123
01-30-2021, 12:05 PM #9

Did they not provide you with any installation software at all ? Yes, these need installed before GPU, leave that for last - https://www.asus.com/motherboards-compon...ME-B550M-A

L
Larnyy
Member
62
02-01-2021, 01:47 PM
#10
It depends on your needs. Installing all drivers gives you the most flexibility, while just the chipset might be sufficient if you're unsure. Consider your specific requirements before deciding.
L
Larnyy
02-01-2021, 01:47 PM #10

It depends on your needs. Installing all drivers gives you the most flexibility, while just the chipset might be sufficient if you're unsure. Consider your specific requirements before deciding.

Pages (2): 1 2 Next