Did you purchase the correct modem?

Angeli4234
Member

158

05-12-2016, 06:53 AM

Hi, I just got a new modem today and haven’t been able to connect my internet to it. It’s an Asus 4G-AC1900 LTE Modem router, and I’ve plugged it straight into my DSL port going to the wan. Still no signal. I also tried my old Huawei HG659, which works fine. Could be I got the wrong model? Any advice would be really helpful.

Angeli4234

05-12-2016, 06:53 AM #1

Komodo88
Senior Member

749

05-16-2016, 05:02 AM

ISPs usually allow devices with specific MAC addresses onto their networks. When you replace the modem, you typically need to contact them to register the new equipment before it functions.

Komodo88

05-16-2016, 05:02 AM #2

ISPs usually allow devices with specific MAC addresses onto their networks. When you replace the modem, you typically need to contact them to register the new equipment before it functions.

PhoenixCookie
Member

05-16-2016, 01:08 PM

You understand the setup—one device is a VDSL access point or router, and the other is a separate router.

PhoenixCookie

05-16-2016, 01:08 PM #3

You understand the setup—one device is a VDSL access point or router, and the other is a separate router.

sannedebruin
Junior Member

05-27-2016, 03:17 AM

I just spoke with my ISP and they suggested adding a VPI and VCI number.

sannedebruin

05-27-2016, 03:17 AM #4

I just spoke with my ISP and they suggested adding a VPI and VCI number.

SrKaner
Member

222

05-27-2016, 04:12 AM

That means you're asking for clarification on something you don't understand. Since you're just starting out with networking, feel free to ask more questions—I'm here to help!

SrKaner

05-27-2016, 04:12 AM #5

That means you're asking for clarification on something you don't understand. Since you're just starting out with networking, feel free to ask more questions—I'm here to help!

SofiaMJ
Junior Member

06-06-2016, 08:25 PM

VDSL typically comes from a DSL line with an RJ11 connector and a smaller physical size compared to RJ45. If your setup uses RJ45, review your router’s web interface. Your previous Asus modem featured a helpful setup wizard in its web UI.

SofiaMJ

06-06-2016, 08:25 PM #6

Tico_32
Senior Member

680

06-06-2016, 11:07 PM

I’m checking this now. I remember my old modem (Huawei HG659) used a shorter DSL cable than the Ethernet cable I received with my new Asus 4g AC68U LTE. My internet service is called NBN in Australia.

Tico_32

06-06-2016, 11:07 PM #7

TooMarlin
Member

06-07-2016, 07:01 AM

Did you purchase a router that isn’t compatible with your existing network setup?

TooMarlin

06-07-2016, 07:01 AM #8

Did you purchase a router that isn’t compatible with your existing network setup?

SLADE_Arcant
Member

129

06-11-2016, 07:16 PM

The device you purchased is an LTE Router, intended for cellular data connections rather than DSL. Although it includes an Ethernet WAN port, making it a regular router, you must ensure it supports the specific DSL standard your provider uses—such as aDSL, aDSL2, VDSL, or VDSL2.

SLADE_Arcant

06-11-2016, 07:16 PM #9