Diagnose issues with the ASUS TUF Gaming x570-PLUS Wi-Fi motherboard.
Diagnose issues with the ASUS TUF Gaming x570-PLUS Wi-Fi motherboard.
the BIOS might be too outdated to support the AMD Ryzen 7 5000 series CPUs at launch. I was preparing to apply for a loaned bootkit to update the BIOS, but when I accessed the BIOS settings, it showed version 4408—the latest available for that motherboard before the beta release. I considered submitting a claim for a bootkit to see if there were other options, assuming the bootkit wasn’t the root cause. I’m exploring further troubleshooting steps: disconnecting the GPU and connecting directly to the motherboard HDMI port, aiming for the shortest possible startup time without removing the CPU cooler to inspect RAM. For parts, here’s what I have: motherboard (ASUS AM4 TUF Gaming X570-PLUS), CPU (AMD Ryzen 7 5800X), RAM (Corsair Vengeance LPX 32GB DDR4 3600), SSD (Samsung 980 Pro 2TB), NVMe internal SSD, HDD (SeaGate BarraCuda 2TB), power supply (Corsair RM850X), graphics card (MSI GeForce RTX4070 Ti 12GB), and cooler (DeepCool AK620).
Direct connection to the motherboard isn't a solution since your CPU lacks built-in graphics. You'll need a separate GPU to display anything. Have you confirmed all PSU connectors are properly seated? Are the 24-pin ATX, 8-pin EPS, and PCIe slots for the GPU correctly installed? Did you remove and reinsert the RAM? Check if your motherboard shows the 4 POST warning lights—if they illuminate, it indicates a boot issue. *note - confirmation from ASUS site, located near the top-right 24-pin connector. Some initial suggestions, happy to assist and stay here for support.*
Use an older CPU in the motherboard slot and attempt to install the latest BIOS update.
Just to confirm, after what my friend did I should be unable to trust anything... You connected the HDMI to your graphics card instead of the motherboard, didn't you? You've attempted to switch video inputs in the monitor's OSD settings because it might have been set to a different port by default, right? @Bouncewasp has a valid observation. There are indicators that can show what's wrong. Also, the first boot could take several minutes, so I'm not sure how long you've been waiting before deciding to shut down or restart the PC. Have you tried resetting the CMOS? Did you remove the RAM and reinsert it as it might have been placed loosely with poor contact? Have you tried reinstalling the CPU cooler since the mounting pressure could have been insufficient, causing the CPU not to make proper contact in the socket? Also, have you tried reinstalling your GPU?
The BIOS is the most recent version, verified on the Asus website.
It's tough to pinpoint the problem unless you test it elsewhere. As mentioned before, fresh boards usually have some LED indicators to help locate the issue. You might also check if the internal speaker emits a tone—if it does, that could point to a speaker-related fault.
I verified all connections and everything appears secure. I swapped out and repositioned the RAM, as well as the GPU into the alternate slot. There are small LEDs on the side of the motherboard, but none are illuminated—just RGB lighting. I recall the screens were set to HDMI mode during testing, and I checked the HDMI port on both the motherboard and the GPU. The board has additional slots, but I don’t have a matching cable for that port. No lights are coming from the board, so it seems fine unless there’s an issue. I haven’t changed the CMOS yet, but I might try after researching further. The CPU cooler is firmly seated; it needed significant pressure to install, and I can attempt to remove and reattach it. Since the PC is resting on its side, the entire cooler is supporting its weight temporarily. Regarding the GPU, I tried reseating it and even moved it to the alternate slot. Now that the system is running, I’ll let it boot for a while to see if it was just delayed. By the end of this post, I should have checked the CMOS reset procedure. Would it be possible to test the GPU without connecting another PC—could there be a hidden switch on the card itself? It seems unlikely, but I won’t rule anything out. Edit: the GPU fans are spinning, and everything appears functional except for no screen display. Edit 2: after confirming the power was off, I tried resetting the connectors; still nothing.]
It seems the video cable might be faulty or the connection is damaged. Check using Display Port once you have a new cable or borrow one from someone. Avoid using the motherboard video outputs—the CPU lacks integrated graphics and won’t help. Consider connecting to a TV instead of a monitor. Use one RAM stick per slot, but note that without a visible DRAM indicator it’s unlikely to work.
I tested it on the TV but got nothing—no surprise here, since three other screens didn’t work either. The connection port isn’t available; I don’t own a cable, and no one I know has one either. I also checked if my RAM could help, but there’s no change. What seems strange is that when I press the power button to turn it on, then hold it, everything starts up normally, but pressing the start button alone doesn’t shut it down. I have to use the power switch to turn it off. It probably isn’t important, but I wanted to mention it. The only option left is to take it apart, remove the cables, and see if anything changes outside the case. In the worst case, I might have to repack everything and send it back.