Diagnose and fix issues with remote desktop on Windows.
Diagnose and fix issues with remote desktop on Windows.
Hello, I’m here to assist with troubleshooting your Windows Remote Desktop setup. You’ve installed Windows 10 Pro on a new boot drive and followed the activation steps in Settings. Your user is added to the allowed group, but you’re still seeing a “username/password wrong” error when trying to connect from your Mac using the official RDP client.
Since this isn’t macOS or Linux, I’ll focus on Windows-specific solutions. Here’s what you can try:
1. **Check the Log File Location**
The log file is typically found in:
- `C:\Windows\System32\log\`
- `C:\Windows\Logs\`
- Or in your user profile directory, e.g., `%USERPROFILE%\AppData\Local\Microsoft\Windows\Logs`
2. **Search for the Error**
Use `grep` to look for the exact error message:
```
grep "username/password wrong" *.log
```
Or search for “RDP failed” or similar keywords.
3. **Verify RDP Connection Settings**
- Ensure your Mac is using the correct port (usually 3389).
- Confirm the firewall isn’t blocking the connection.
- Try connecting from a different network to rule out local issues.
4. **Test with a Different Client**
If possible, use a dedicated RDP client like TeamViewer or AnyDesk to see if the issue persists.
5. **Check Group Membership**
Double-check that your user is listed in the Remote Desktop group:
- Open Control Panel → Users → Manage users.
- Ensure your account appears under “Allow users to connect remotely.”
6. **Reset RDP Client Settings**
Sometimes a reset helps:
- Close and reopen the RDP client.
- Disable any extensions or add-ons that might interfere.
If you still can’t locate the issue, share the exact log snippet you find, and I’ll help interpret it. Good luck!
I discovered the answer to my issue here. After reviewing several good solutions from the forum’s search tool, I’m sharing this for anyone who finds the thread via search. The main challenge involved Remote Desktop for a Microsoft account. When I first installed my PC, I didn’t enter my password but instead used the Microsoft Authenticator app and set up a PIN right away. According to this discussion, not having a hash for my password could have caused problems. To fully sync my Microsoft account details, I turned off the PIN and then executed the following command in PowerShell/Windows Terminal: runas /u:MicrosoftAccount[my account email] cmd.exe. After running it, the interface appeared. I was able to re-enable the PIN and remote desktop functioned perfectly. This issue also occurred during my new Windows 11 setup, suggesting a lingering bug from Windows 10. The process summary is: disable PIN / Windows Hello → runas /u:MicrosoftAccount[email] → re-enable PIN / Windows Hello. Hope this assists someone.