F5F Stay Refreshed Hardware Desktop Device unexpectedly shuts down without warning.

Device unexpectedly shuts down without warning.

Device unexpectedly shuts down without warning.

Z
Zoleks
Member
237
05-10-2021, 05:26 AM
#1
Unable to figure out why my laptop shuts off unexpectedly and restarts. I've tried using the event viewer to collect details, but it's hard to understand what's happening. I attached some logs for reference. This machine runs an AMD Ryzen 9 7945HX3D with 32 GB RAM on Windows 11 Pro (version 23H2). The BIOS is G733PYV.329, and the crashes involved basic apps like virtual pet, Discord, Firefox, etc. I also have a Yeti that was plugged in back in 2017. Event View Logs.xml and logs.csv are attached.
Z
Zoleks
05-10-2021, 05:26 AM #1

Unable to figure out why my laptop shuts off unexpectedly and restarts. I've tried using the event viewer to collect details, but it's hard to understand what's happening. I attached some logs for reference. This machine runs an AMD Ryzen 9 7945HX3D with 32 GB RAM on Windows 11 Pro (version 23H2). The BIOS is G733PYV.329, and the crashes involved basic apps like virtual pet, Discord, Firefox, etc. I also have a Yeti that was plugged in back in 2017. Event View Logs.xml and logs.csv are attached.

G
gillessl
Junior Member
30
05-10-2021, 06:34 AM
#2
I'm here to help with whatever you need!
G
gillessl
05-10-2021, 06:34 AM #2

I'm here to help with whatever you need!

U
unicorn520
Member
208
05-11-2021, 05:56 AM
#3
Check if the system freezes during crashes or if it restarts easily. Determine whether the issue involves specific applications or general instability.
U
unicorn520
05-11-2021, 05:56 AM #3

Check if the system freezes during crashes or if it restarts easily. Determine whether the issue involves specific applications or general instability.

A
Altenius
Junior Member
35
05-11-2021, 01:00 PM
#4
It completely powers down, the display turns black, and after a short delay it restarts everything.
A
Altenius
05-11-2021, 01:00 PM #4

It completely powers down, the display turns black, and after a short delay it restarts everything.

Y
YuBeOk
Junior Member
11
05-11-2021, 02:36 PM
#5
Laptop is active and functioning, I'm browsing using Firefox. It shuts down and the screen becomes dark, then restarts automatically.
Y
YuBeOk
05-11-2021, 02:36 PM #5

Laptop is active and functioning, I'm browsing using Firefox. It shuts down and the screen becomes dark, then restarts automatically.